Sana Timoumi

• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Assist with interpretation and when applicable, cultural mediation, in communication with IRC staff, national staff, beneficiaries and / or any other relevant parties.
• Assist with interpretation, during the individual or group sessions to vulnerable children and their families for the Case Management Team and the Child Psychologist.
• Assist with interpretation facilitators during Child Friendly Space and Mother- Baby Corner activities.
• Assist the child protection field team in the collection of relevant information and data of children and families.
• Support dedicated activities at the site or in other locations foreseen by the project, such as facilitation of activities for children and / or translation.
• Translate from English / Greek into the mother language necessary materials or written information, as required.
• Assist in the coordination and implementation of activities and be responsible for making appropriate arrangements for appointments and scheduled regular activities.
• Maintain and enrich expertise in computer science/digital literacy.
• Develop lesson plans that ensure the attainment of specific learning standards.
• Coordinate lesson plans and Expeditions to maximize possibilities for integrated, multi-disciplinary teaching.
• Prepare students adequately for all required assessments.
• Evaluate students’ progress.
• Provide an inviting, exciting, innovative, learning environment.
• Engage in effective and appropriate classroom management.
• Conduct other duties as required.

• Resolved conflicts by applying mediation techniques and fostering open communication between disputing parties.
• Assure the translation between the medical doctor and the patient in his/her mother tongue.
• Support all the medical activities as well as health promotion activities when needed
• Accompany beneficiaries to health and social care facilities as needed to facilitate interpretation and service provision.
• Ensure confidentiality and medical privacy.
• Created a safe and neutral environment for parties to openly discuss their concerns, promoting constructive dialogue.
• Assisted clients in overcoming language barriers by offering culturally sensitive translation of written documents.

• Support customers via phone, chat & e-mail
• Prevent fraud, protect data, and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and always show empathy
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Assisted in the development of training materials for new advisors, improving overall team performance.
• Provided exceptional customer service, addressing client inquiries promptly and professionally.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

• Communicate with customers via phone, chat & e-mail
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and always show empathy
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
• Log the cases on internal systems, while getting up to date with client’s products & services.
• Assisted in the development of training materials for new advisors, improving overall team performance.

Guided the production of advertising material, enhanced the company’s online presence, motivated team members, and engaged in frequent, transparent communication with key account stakeholders.

Selected Contributions:

▪ Improved the design and functionality of layouts for advertising materials. Approved proofs and streamlined the design process.

▪ Utilized unique platform opportunities on multiple digital sources. Increased online presence and brand image.

▪ Identified potential competitive threats in the market space. Proactively identified solutions that eliminated risk or threats.

▪ Enabled the sales team with captivating advertising and marketing campaigns. Boosted revenue performance significantly across the entire brand.

Logged and recorded data, analyzed information, and compiled comprehensive research reports. Actively maintained laboratory equipment and other tools utilized for research and experimentation.

Selected Contributions:

▪ Planned and executed research plans, procedures, and other testing. Substantially improved the efficiency and productivity of the laboratory environment.

▪ Directly supported the development of new products through research and analysis of data. Optimized equipment and production processes for maximum effectiveness.

▪ Gathered, tested, and reported results of various biological samples required by new research projects. Decreased the average turnaround time significantly.

▪ Efficiently supervised the activities of undergraduate students working on several research projects. Enhanced knowledge transfer through training and hands-on experiences.