Sanaa Benkemmoun

1. Manages phones
2. Greets patients
3. Schedules/confirms appointments
4. Prepare patient charts by gathering and organizing medical records ahead of appointments
5. Verifies insurance coverage, complete forms, collect co-pays
6. Balances cash/ Co-pays
7. Maintains schedule in EMR system, and processes pre-certs/authorizations & referrals as well as medical records releases.
8. Billing for labs/6 mint walks/INR's and VO2 tests.

9. Adhere to strict HIPAA guidelines to

protect patient privacy.

10.Performed various administrative tasks by filing, copying and faxing documents.

1. Responded to patient concerns and questions with compassionate and knowledgeable service.

2. Worked effectively with staff from all departments to coordinate resolutions.

3. Educated patients and families on healthcare options and financial support resources.

4. Facilitated communication between patients, families and healthcare providers to support comprehension.

5. Collected and analyzed patient feedback to evaluate quality of care.

6. Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.

7. Monitored patient progress and provided emotional support.

8. Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.

9. Advocated for patient rights and access to support resources in healthcare settings.

10. Developed patient-centered care plans to meet individual needs.

• Ensured safety and comfort of customers onboard aircraft.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Used excellent customer service skills in addressing passengers' needs.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.