Sanaa Diop

• E-Commerce
• Prepare merchandise for processing and shipping.
• Answer chat customer questions about merchandise.
• Customer satisfaction by promptly addressing inquiries and resolving order issues for delivery and returns

• Online synchronous co/design study affinity group as a co/facilitator.
• Collaborated and Supported Projects for co/designers.
• Evaluated 4 participants' needs and study expectations, establishing clear goals for each consulting engagement for workshop tasks.
• Delivered 3 high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Collaborated with 6 cross-functional teams to successfully deliver comprehensive solutions.
• Impacted affinity group participants to gain consensus on priorities and approaches for tackling identified issues or opportunities.
• Prepared presentations, explained revisions, and process for enhancements and improvements for the goal of the co/design project.
• Team Efficiency, enhanced and improved overall project outcomes to create ads.
• Built rapport with 3 diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

The focus and goal were to enhance customer satisfaction by delivering exceptional service, building strong connections, and nurturing customer relationships consistently meeting daily delivery schedules within strict time constraints while maintaining high service quality. Utilization of communication devices and apps to provide real-time status updates to customers. This approach resulted in a loyal client base, consistently exceptional service, and the cultivation of long-term relationships.

• Enhance team collaboration through regular communication, goal setting, and performance evaluations.
• Student support in collaboration with the educational navigator at the Center for Equity, Diversity, and Inclusion at North Seattle College.
• Food Distribution at North College (mobile food bank), community partnerships.
• Leading and hosted discussions during community events, and prepared and presented presentations on various topics to promote learning and enrichment.
• Worked with community organizations and members to build community awareness, and expand outreach to vulnerable populations.
• Participation in naming Odessa Brown/Ken Feldman Award, Center for Diversity and Health Equity, guest speaker for the event at Children's Hospital Juneteenth Celebration, fostering cultural awareness.

• Client Services Vendor, services, community outreach, from patient care, residential individualized support
• ADL assisted living services in long-term care environment, case management, med management, in-home care services
• Admin front desk help, staffing on-call support
• Contracted and coordinated care and services in long-term care environments, with a
  focus on individualized in-home care plans
• Provided on-call services at facilities, serving their need for wellness
  clinic and front desk staffing, assistant admin support
• Collaboration and communication with care teams, staff, families, and directly with the
  director of the facilities for residents for safety, built and maintained strong relationships with clients
• Trained new employees on daily tasks to meet individual personal care needs

• Participation in the application review process for funding distribution for needy individuals and families, and directed and participated in the application review process for funding distribution.
• Navigation for access to resources for food, housing, and personal needs
• Collaboration with the treasurer on multiple occasions and contributed to successful financial efforts for community events and planning activities
• Cross-functional 4 committees for contributing to successful integration efforts and community activities