Sanaa Gibson
Ft. Washington,MD
Summary
Dynamic sales leader with proven success at The Fragrance Outlet, excelling in customer service and team management. Expert in driving sales performance and achieving goals through effective problem-solving and attention to detail. Recognized for enhancing visual merchandising and fostering a collaborative team environment to elevate customer satisfaction. Driven Sales Lead Keyholder with comprehensive background in retail sales and team leadership. Possess strong skills in customer service, merchandising, and inventory management. Known for nurturing client relationships, driving revenue growth, and effectively training new staff members. Consistently exceed sales goals and improve store operations efficiency through proactive problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
The Fragrance Outlet
Oxon Hill, Maryland
09.2024 - Current
- Leading and motivating team members and key holders to drive performance and meet sales targets.
- Tracking and achieving individual and team-based sales goals.
- Overseeing cash management duties, including counting drawers and reconciling safe balances
- Providing exceptional customer service and expert fragrance recommendations tailored to client preferences.
- Supporting store leadership with training new staff and maintaining visual merchandising standards.
Temporary Part Time Key-holder
Abercrombie & Fitch
Oxon Hill, MD
04.2023 - 09.2025
- Successfully resolved customer conflicts by effectively implementing store policies and delivering exceptional customer service
- Supervised employees by providing direction on tasks and expectations regarding customer service standards
- Provided customer service including cashiering, merchandising, and restocking shelves
- Managed key holder responsibilities such as opening and closing the store, and setting alarms
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations
- Inspected the physical condition of store premises to identify any maintenance issues
- Analyzed daily reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement
- Monitored employee performance to ensure adherence to company policies and procedures
- Organized backroom storage areas to maximize efficiency of space utilization
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
- Developed and executed brand awareness campaigns to increase customer engagement
- Provided excellent customer service during transactions
Site Coordinator
Community Service Foundation
Fort Washington, MD
06.2023 - 04.2024
- Developed and implemented marketing plans to promote events
- Supervised a team of volunteers assigned various tasks at the event
- Created communications materials including brochures, flyers, and posters
- Coordinated with vendors to ensure timely delivery of supplies
- Provided customer service support to attendees during the events
- Prepared and submitted daily reports on-site activities, highlighting any issues or deviations from plans
- Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage
- Developed an afterschool and summer program based on educational growth and youth entertainment
- Fully decorated and furnished area
- Developed and implemented outreach programs for the community
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults
- Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness
- Monitored progress of individual students by tracking attendance records and academic performance
Brand Ambassador
Abercrombie & Fitch
Oxon Hill, MD
04.2021 - 04.2023
- Developed and executed brand awareness campaigns to increase customer engagement
- Processed returned merchandise according to company policies
- Completed transactions efficiently while providing excellent customer service
- Assisted customers with finding the right product for their needs
- Promoted special offers and discounts to encourage additional purchases
- Greeted customers upon entering the store and assisted
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
To-Go Server
Ruby Tuesday
Clinton, MD
02.2021 - 05.2021
- Provided customer service by answering questions, addressing complaints, and resolving issues promptly
- Confirmed customer orders through verbal communication with kitchen staff and management
- Greeted customers and provided menus
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Delivered orders to customers in an efficient manner with a friendly attitude
- Maintained cleanliness of the dining area, including tables, chairs, floors, windowsills, and counters
- Performed opening and closing duties such as cleaning work areas, and restocking supplies and equipment
- Created a contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences
Education
Bachelor of Arts - Public Relations
College of Southern Maryland
La Plata, MD01.2024
High School Diploma -
Suitland High School
Forestville, MD05.2021
Skills
- Customer service experience
- Sales and persuasion skills
- Time management
- Team Management and Collaboration
- Problem Solving on the Spot
- Inventory and Supply Management
- Cash handling and budget awareness
- Visual merchandising
- Attention to detail
Certification
- Food Protection Manager Certification Examination, ServSafe Certification, 06/17/23
- Heart Saver, First Aid CPR AED, American Heart Association, 06/17/23, 236017667097
Accomplishments
- Community Service Foundation Rising Star Award, 12/01/23
- Compliant Site of the Month, 01/17/24
- Hollister Employee of the Month
Timeline
Sales Lead Keyholder
The Fragrance Outlet
09.2024 - Current
Site Coordinator
Community Service Foundation
06.2023 - 04.2024
Temporary Part Time Key-holder
Abercrombie & Fitch
04.2023 - 09.2025
Brand Ambassador
Abercrombie & Fitch
04.2021 - 04.2023
To-Go Server
Ruby Tuesday
02.2021 - 05.2021
Bachelor of Arts - Public Relations
College of Southern Maryland
High School Diploma -
Suitland High School
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