Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

Sanaa James

Buffalo

Summary

Dynamic and results-driven professional with extensive experience at Starbucks and a proven track record in customer service excellence. Skilled in employee training and inventory management, I leverage strong communication abilities and POS expertise to enhance operational efficiency and drive customer satisfaction. Passionate about fostering team development and achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
Buffalo
06.2022 - 04.2025
  • Collaborated with team members to guarantee smooth workflow during peak hours, contributing to overall customer satisfaction
  • Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
  • Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management
  • Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
  • Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives

Cashier/Server/Hostess

Simply Soul
Niagara Falls
10.2020 - 05.2022
  • Resolved conflicts and answered questions, while advancing customer service and verbal communication skills
  • Gained experience managing time and effectively multitasking while waiting tables
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items

Site Coordinator

University at Buffalo - SUNY
Buffalo
01.2021 - 08.2021
  • Starting off as a testing assistant at the University at Buffalo (South campus) while quickly working my way up to being the site coordinator.
  • Looking over and approving timesheets to be sent to payroll.
  • Led a team of 12 employees, providing guidance and support to ensure efficient operations
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Provided ongoing coaching and mentoring to team members, supporting their professional development

Pharmacy Intern

Walgreens
Niagara Falls
09.2020 - 01.2021
  • Fulfilled technician duties, including completing, filing paperwork, directing a multi-line phone, and setting appointments (for vaccines, and COVID test)
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs. (Ex: insurance plans and pill dispensing plans, making appointments.)
  • Assisted in processing insurance claims and resolving billing issues for patients
  • Managed patient profiles by accurately entering prescription information into the pharmacy system

Head Cashier

Barnes & Noble Education
New York
08.2020 - 10.2020
  • Anticipated customer needs and provided them with high quality service while upholding store standards and values to ensure customer satisfaction.
  • Guided customers through the process of successfully finding the books that they needed.
  • Carefully handled POS system transactions include credit, cash, returns, refunds to ensure seamless cash flow.
  • Assisted in inventory management by monitoring stock levels at the checkout area and coordinating restocking efforts as needed
  • Provided guidance and support to cashiers regarding product knowledge, pricing information, promotions, and sales incentives

Education

Some College - Business Administration

Villa Maria College
Cheektowaga, NY
05.2025

Skills

  • Phone etiquette
  • Organizational skills
  • Point of sale (POS)
  • Typing
  • Filing systems
  • Communication skills
  • Employee training
  • Multi-line phone systems
  • Time management strategies
  • Pharmacy software knowledge
  • Supervisory experience
  • Microsoft Office suite
  • Basic mathematics skills
  • Data entry accuracy
  • Order fulfillment processes
  • Sales strategies
  • Leadership abilities

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Won Partner of the Quarter Award

Timeline

Barista

Starbucks
06.2022 - 04.2025

Site Coordinator

University at Buffalo - SUNY
01.2021 - 08.2021

Cashier/Server/Hostess

Simply Soul
10.2020 - 05.2022

Pharmacy Intern

Walgreens
09.2020 - 01.2021

Head Cashier

Barnes & Noble Education
08.2020 - 10.2020

Some College - Business Administration

Villa Maria College

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Sanaa James