SANAA NOEL
Charlotte,NC
Summary
Detail-oriented Childcare Provider with a strong foundation in data analysis and performance improvement. Seeking to transition into an administrative role where I can leverage analytical skills, organizational abilities, and a commitment to enhancing operational efficiency. Eager to support organizational objectives through effective administration and collaboration.
Overview
5
5
years of professional experience
Work History
Data Analyst Intern
ESFM/COMPASS GROUP
Charlotte, NC
03.2024 - 08.2024
- Ensuring Data Quality: Made sure our data for Food and Support Services was accurate and reliable, showing our commitment to high standards.
- Maintaining Operational Excellence: Worked hard to keep our operations accurate and reliable, highlighting our focus on good data management.
- Collaborative Insight Creation: Worked with experts to make sure important information was accurate and easy to find. This helped us create better predictions, clearer visuals, and useful reports.
- Promoting Transparency and Efficiency: Regularly looked for ways to improve data-driven programs and processes, making sure that operational dashboards are clear and useful for everyone involved.
- Supporting Leaders with Data: Created detailed datasets and user-friendly dashboards, making it easier for executives and key stakeholders to access important information for decision-making.
- Expertise in Data Visualization: Used tools like PowerBI and Google Looker to turn complex data into clear, useful insights.
- Accuracy in Data Mining and Modeling: Led efforts in data mining and modeling, ensuring that data accuracy was a top priority.
- Developed dashboards for metrics: Created data visualizations and dashboards using Tableau to monitor business performance.
- Explored Large Datasets: Analyzed large datasets to find trends and unusual patterns.
- Reviewed Customer Feedback: Analyzed customer surveys to better understand how users experience our products and services.
Childcare Provider
NOAH'S ARK RESIDENTIAL FACILITIES
Charlotte, NC
01.2022 - 11.2023
- Overseeing Childcare Operations: Managed primary care and supervision for infants, toddlers, preschoolers, and elementary-aged youth, implementing strategies that promote healthy habits in alignment with parental objectives
- Ensuring a Safe and Nurturing Environment: Functioned as a key representative of the daycare center, consistently establishing and maintaining a safe and supportive environment conducive to child development
- Prioritizing Health and Safety Standards: Monitored the health and safety of children by overseeing groups of up to 30, while providing constructive feedback to parents on their children’s progress and addressing any concerns
- Advancing Developmental Milestones: Actively facilitated children's progression toward developmental milestones by promoting literacy, academic achievement, and social engagement, while ensuring the provision of balanced, nutritious meals
- Implementing Innovative Educational Strategies: Designed and executed engaging virtual lessons for diverse student groups using softwares such as BrightWheel and Canva, achieving a 97% increase in participation and engagement, thereby enhancing overall learning outcomes
Customer Service Manager
TARGET
Charlotte, NC
11.2019 - 07.2022
- Driving Exceptional Customer Service: Delivered top-tier customer service to major retail and fast-growing companies, actively collaborating with senior staff to amplify organizational impact and enhance customer relationships
- Contributing to Profitability and Growth: Played a key role in driving company profitability, contributing to an impressive $107.4 billion in annual revenue while ensuring transparency and consistency in operations
- Expert in Product Knowledge: Maintained extensive knowledge of thousands of items, effectively communicating with customers about product availability and specifications, thereby enhancing customer satisfaction
- Managing High-Volume Transactions: Successfully managed over 1,650 transactions weekly using Zebra Retail Technology Solutions, demonstrating efficiency and accuracy in operations
- Proficient in Customer Relationship Management: Leveraged expertise in Customer Relationship Management to foster strong connections and ensure a seamless experience for clients, driving loyalty and satisfaction
Education
Certificate - Computer Information Systems
CENTRAL PIEDMONT COMMUNITY COLLEGE
07.2024
Certificate - Professional Scrum Master I
CENTRAL PIEDMONT COMMUNITY COLLEGE
02.2024
Skills
- Microsoft Word
- Microsoft Excel
- Client Relationship Management
- Microsoft Office Suites
- Customer Service
- Data Entry
- MS Teams
- Google Analytics
- Dropbox
- Power BI
- Google Looker
- HTML
- Interpersonal Skills
Timeline
Data Analyst Intern
ESFM/COMPASS GROUP
03.2024 - 08.2024
Childcare Provider
NOAH'S ARK RESIDENTIAL FACILITIES
01.2022 - 11.2023
Customer Service Manager
TARGET
11.2019 - 07.2022
Certificate - Computer Information Systems
CENTRAL PIEDMONT COMMUNITY COLLEGE
Certificate - Professional Scrum Master I
CENTRAL PIEDMONT COMMUNITY COLLEGE
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