Sanaa Yousif
Head Cashier, Appliance Specialists
Modesto,CA
Summary
Appliance Sales Specialist promotes positive customer shopping experience by delivering quality service while maintaining organized and safe store stocked with household appliances customers need. Expertly presents, demonstrates and explains specifications and features with goal of closing sale. Offers exemplary consultative services while achieving required sales goals or metrics. Top-notch professional known for driving sales opportunities and engaging customers. An award-winning Appliance Sales Associate with a talent for detailing product information and features. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Head cashier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Appliance Sales Specialist and Head Cashier
Home Depot
11.2015 - 12.2023
- Train new team members in cash operation, stock procedures, and Customer Service
- Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation
- Worked closely with front-end staff to assist customers
- Maintain high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Increase sales by suggesting specific purchases to customers
- Kept checkout area clean, organized, and well stocked to maintain the store attracting.
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Streamlined the sales process for increased efficiency and better client experience.
- Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
- Organized in-store events to demonstrate new products, attracting potential customers and boosting sales figures.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Mastered various point-of-sale systems, enabling efficient transaction processing and accurate recordkeeping.
- Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales.
Customer Service Specialist Head Cashier
Home Depot.com
03.2020 - 12.2023
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Met customer service goals and exceeded customer expectations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
Medical Assistant
Modesto Junior College West Campus
06.2020 - 07.2020
- Vital signs monitors
- Financial overage analysis
- Patients scheduling
- Specimens collection and processing
- Medical terminology
- Wound care and irrigation
- Sterile technique
- Electrocardiography
- Injection and drug administration
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Customer Service Cashier
Wal-Mart
05.2013 - 05.2015
- Observed company return policy when processing refunds, including inspecting the merchandise for wear or damage
- Applied conversational Arabic and Assyrian abilities to connect with Arabic and Assyrian individuals to better serve individual needs
- Troubleshoot and resolve issues with cash registers, card scanners, and printers
- Notified security of suspected theft, including descriptions of individuals and items stolen to help minimize store losses
- Answer phone calls to assist customers with questions and online orders
- Accurately handle thousands of payments daily in cash and credit card payments for all types of products.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
Medical Assisting - Medical Assisting
Modesto Junior College
2201 Blue Gum Ave07.2020
Some College (No Degree) - Medical Assisting
Modesto Junior College
Some College (No Degree) - Medical Assisting
Modesto Junior College
Modesto, CASkills
- High-End Appliance Knowledge
- Customer Inquiries
- Customer Service and Assistance
- Sales Assistance
- Professional Relationships
- Loss Prevention Goals Monitoring
- Customer Buying Habits
- Loyalty Program Promotion
- Professional Development
- Cash Counting
- Payment Method
- Special Assignments
Languages
Arabic
Native or Bilingual
Assyrian
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsCareer advancementTimeline
Medical Assistant
Modesto Junior College West Campus
06.2020 - 07.2020
Customer Service Specialist Head Cashier
Home Depot.com
03.2020 - 12.2023
Appliance Sales Specialist and Head Cashier
Home Depot
11.2015 - 12.2023
Customer Service Cashier
Wal-Mart
05.2013 - 05.2015
Medical Assisting - Medical Assisting
Modesto Junior College
Some College (No Degree) - Medical Assisting
Modesto Junior College
Some College (No Degree) - Medical Assisting
Modesto Junior College
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