Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SANABEL MAHMOUD

Miami,FL

Summary

Organized server with experience in high-volume and fine dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

LT Steak & Seafood, The Betsy Hotel
05.2021 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Led various wine education courses, wine pairings, wine service classes with staff.
  • Assisted management in selection and rotation of wines by the glass and cocktail selections,

Server

Sant Ambroeus
05.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Assisted in a seasonal position, working in high-volume fine dining.
  • Extensively trained in Italian cuisine, including cooking methods, ingredient
    sourcing, and beverage pairings.
  • Memorized and recited 7+ daily specials for every table.
  • Attended daily wine and food education, sampling and and learning hundreds of italian wines, cocktails, and spirits.

Server Shift Leader

The Wine Bar
06.2016 - 12.2018
  • (Currently Forks & Vines)
  • Server at a wine-focused international cuisine restaurant, specializing in Italian, Spanish, and South American wines
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Responsible for wine pairing suggestions and education, proper wine service, and excellent customer service for an individualized experience
  • Trained various servers, assisted with stocking and inventory of wine, comfortable and experienced with POS system, responsible for opening and closing procedures
  • Experienced in wine sales, assisting with selection of bottles and wine recommendations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Hostess

Highball & Harvest – The Ritz-Carlton,Grande Lakes
05.2016 - 06.2018
  • Greeting and attending to all guests dining in the main room or bar, assigning seating in a rotating method
  • Responsible for answering all calls to the restaurant, taking reservations, and obtaining special requests and food preferences/allergies
  • Responsible for dining room set-up, polishing wine glasses and silverware, and transitioning dining room from lunch service to dinner service arrangement
  • Participated and conducted in weekly wine education classes under the supervision of restaurant sommelier
  • Education in food safety and alcohol serving
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Bachelor of Science - Biology

University of Central Florida
Orlando, FL
12.2016

Skills

  • Ritz-Carlton standards of service
  • Experienced server in both casual and upscale wine-focused restaurants, knowledgeable about wine varietals, wine regions, and food pairings
  • Table Setting Knowledge
  • Servsafe Certified
  • Food Preparation and Safety
  • Forbes 5 Star Trained
  • Bartending
  • Wine Service
  • High-Volume Dining

Certification

  • ServSafe
  • Certified First Tier Sommelier (Florida International University, 2018)

Languages

Spanish
English

Timeline

Server

Sant Ambroeus
05.2023 - 10.2023

Server

LT Steak & Seafood, The Betsy Hotel
05.2021 - Current

Server Shift Leader

The Wine Bar
06.2016 - 12.2018

Hostess

Highball & Harvest – The Ritz-Carlton,Grande Lakes
05.2016 - 06.2018

Bachelor of Science - Biology

University of Central Florida

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SANABEL MAHMOUD