Summary
Overview
Work History
Education
Skills
Timeline
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Sanabel Mahmoud

Miami

Summary

Knowledgeable Sommelier with a proven track record at Klaw Restaurant, enhancing customer satisfaction through expert wine pairing and maintaining an award-winning wine list. Skilled in cellar management and staff training, demonstrating exceptional wine tasting expertise and multilingual communication. Achieved significant improvements in service quality and wine selection, contributing to a superior dining experience.

Overview

9
9
years of professional experience

Work History

Sommelier

Klaw Restaurant
04.2024 - Current
  • Assisted with developing and maintaining an extensive, award-winning wine list, catering to varied tastes and price points for optimal selection.
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
  • Coordinated wine selection and restocking for cellar with over 800 bottles.
  • Evaluated potential new additions to the wine list through systematic blind tasting protocols, guaranteeing only top-quality offerings were featured.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
  • Conducted bi-weekly wine and spirits inventory, preventing loss and ensuring accurate counts for service and for reordering.

Server

LT Steak & Seafood
05.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Sant Ambroeus
05.2023 - 10.2023
  • Seasonal serving position during peak season, assisting with service of over 400 guests nightly.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Lead Server

The Wine Barn
06.2016 - 12.2018
  • Server at a wine-focused international cuisine restaurant, specializing in Italian, Spanish, and South American wines
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Responsible for wine pairing suggestions and education, proper wine service, and excellent customer service for an individualized experience.
  • Trained various servers, assisted with stocking and inventory of wine, comfortable and experienced with POS system, responsible for opening and closing procedures.
  • Experienced in wine sales, assisting with selection of bottles and wine recommendations.
  • Shared knowledge of menu items and flavors, enabling customers to make decisions based on taste and interest.
  • Assigned tasks and shifts to servers to manage organized schedules and provide
    adequate coverage.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Education

Bachelor of Science - Biology

University of Central Florida
Orlando, FL
06-2016

Skills

  • Wine tasting expertise
  • Wine service management
  • Cellar management
  • Supplier relationship management
  • Staff training and development
  • Multilingual communication
  • Food pairing principles
  • Wine faults detection

Timeline

Sommelier

Klaw Restaurant
04.2024 - Current

Server

Sant Ambroeus
05.2023 - 10.2023

Server

LT Steak & Seafood
05.2021 - Current

Lead Server

The Wine Barn
06.2016 - 12.2018

Bachelor of Science - Biology

University of Central Florida

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Sanabel Mahmoud