Janet Sanabria
Kissimmee,FL
Summary
Dynamic leader with a proven track record at Lowes Home Improvement Center, adept in compliance policy implementation and fostering leadership growth. Excelled in enhancing service team performance and streamlining operations, significantly improving customer satisfaction. Skilled in conflict mediation and proficient in Spanish, I bring energetic demeanor and project management expertise to drive success.
Overview
21
21
years of professional experience
Work History
PRO Service Manager
Lowes Home Improvement Center
Haines City, FL
12.2003 - Current
- Oversaw daily operations of the PRO service department, including workflow management.
- Conducted performance reviews and provided constructive feedback to staff members.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Represented the PRO service department in executive meetings, providing reports and insights on performance and initiatives.
- Analyzed business performance data and forecasted business results for upper management.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Facilitated communication between the service department and other company divisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Staffing Administrator
Lowes Home Improvement Center
Haines City, FL
11.2021 - Current
- Interpreted and explained human resources policies, procedures or regulations.
- Hired employees and processed hiring-related paperwork.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Oversaw the implementation of training plans for new hires.
- Administered pre-employment assessments such as drug screens or physical exams prior to employment start dates.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Created job postings, identified potential candidates through various recruiting sources, and conducted initial phone screenings.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Enforced federal, state, local and company rules for safety and operations.
Education
Computer Science
Brooklyn College
Brooklyn, NYSkills
- Proficient in Spanish
- Proficient Project Manager
- Skilled in Conflict Mediation
- Guidance and Development
- Compliance Policy Implementation
- Service Team Leadership
- Office Operations Management
- Proficient in Task Management
- Leadership Growth Strategies
- Energetic Demeanor
Timeline
Staffing Administrator
Lowes Home Improvement Center
11.2021 - Current
PRO Service Manager
Lowes Home Improvement Center
12.2003 - Current
Computer Science
Brooklyn College