Sanae Sefrioui
Summary
Highly motivated and experienced professional seeking a Spa Manager position to utilize exceptional management, communication, and creative skills, offering a solid background in managing spa operations, staff training, and customer service with the aim to enhance client satisfaction and overall business probability.
Overview
14
14
years of professional experience
Work History
Customer Care Agent
Hilton Grand Vacations
Orlando, FL
01.2024 - Current
- Manage a high volume of calls daily, with an impressive conversion and BPH rate averaging about 18%
- Received three consecutive outstanding call reviews evaluation- booked 65 tours for June.
Spa Manager
RosenCentre
05.2021 - 08.2023
- Collaborated with the treatment specialist to develop innovative service packages, resulting in a remarkable 20% growth in revenue within a single year
- Pioneered and successfully implemented a protocol designed to drive retail sales growth, surpassing expectations by an impressive 37% above the projected annual budget.
Spa Assistant Manager
Rosen Centre
06.2017 - 03.2020
- Collaborated closely with the spa manager to establish and maintain a well-structured and thriving spa operation
- Through diligent effort, we ensured seamless coordination of various aspects, including scheduling, staff management, inventory control, and customer service.
Front Office Assistant Manager
Rosen Centre
06.2010 - 06.2017
- Directed a large staff, communicating and coordinating with other departments while managing day-to-day activities. Executed all duties of the front desk duties, including scheduling personnel, providing excellent customer care, providing problem resolution, and ensuring successful registrations and check-outs of all guests.
Education
Bachelor’s degree in Business Administration -
East West University
05.2007
Associate Degree in Human Resources -
Valencia College
06.2004
Skills
- Team Management
- Interpersonal communication
- Problem-Solving
- Self-Motivated
- Adaptability
- Creative Thinking
Timeline
Customer Care Agent
Hilton Grand Vacations
01.2024 - Current
Spa Manager
RosenCentre
05.2021 - 08.2023
Spa Assistant Manager
Rosen Centre
06.2017 - 03.2020
Front Office Assistant Manager
Rosen Centre
06.2010 - 06.2017
Bachelor’s degree in Business Administration -
East West University
Associate Degree in Human Resources -
Valencia College