SANAINA SINGH
Queens,NY
Summary
Strong leader and problem-solver dedicated to providing exceptional customer service. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Office Administrator/Dental Insurance Coordinator
Avenue Orthodontics
01.2024 - Current
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions
- Verify patient eligibility and dental benefits with insurance companies, utilizing online portals, phone calls, and faxed information
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Proficient in using dental practice management software; Dolphin
Assistant Manager/Systems Administrator
R&G Brenner Income Tax
11.2023 - 05.2024
- Oversee operations across 17 branches and the Executive Office to ensure efficient management with organizational standards
- Maintain strict compliance with the NYS Dept Of Taxation & Finance, the NYC Dept Of Consumer Affairs, and Republic Bank, ensuring all audits and inspections are successfully passed
- Coordinate and lead weekly meetings for tax preparers, receptionist & executive staff to ensure alignment and effective communication
- Recruit, interview, and hire highly qualified tax professionals to meet increased demands
- Provide technical support and troubleshooting expertise for tax software's such as Crosslink, Drake, & RGB TaxApp
- Consistently update the company's website, and enforce their policies and procedures
Non-Profit Advocate
MPire Promotions
06.2022 - 09.2023
- Community representative that allocates donations and on-going support for nonprofit organizations such as Child Fund International, CARE and ASPCA
- Travel to various locations at scheduled in-person events to establish, develop, and maintain positive relationships with locals
- Contribute to a positive work environment and adhere to company's core values
Administrative Assistant
All Hands On Physical Therapy
01.2020 - 03.2020
- Verify insurance eligibility; collect copayments, deductibles and outstanding balances
- Accurately input billing codes, procedure codes and patient information electronically
- Submit prior authorizations claims to insurance companies for approval, fax all required documents to worker's compensation claims department, and appeal denied claims
- Perform payroll functions; maintain timekeeping information, process and submit payroll
Ambulatory Care Rep.
Jamaica Hospital Medical Center
06.2016 - 02.2018
- Register patients in the Emergency Department by obtaining the necessary information to verify patient insurance eligibility using EPIC
- Triage Ambulance Greeter; obtain patient demographic information, and distribute patient wristbands accordingly; register critical or traumatized patients immediately
- Follow hospital protocol when patients are homeless, in rehabilitation centers, in police custody, refuse to sign hospital consent forms, in a motor vehicle accident, or do not have medical insurance
Education
Bachelor Of Science - Health Science
Stony Brook University
Advanced & Intermediate Herbal Course - undefined
The Herbal Academy
Timeline
Office Administrator/Dental Insurance Coordinator
Avenue Orthodontics
01.2024 - Current
Assistant Manager/Systems Administrator
R&G Brenner Income Tax
11.2023 - 05.2024
Non-Profit Advocate
MPire Promotions
06.2022 - 09.2023
Administrative Assistant
All Hands On Physical Therapy
01.2020 - 03.2020
Ambulatory Care Rep.
Jamaica Hospital Medical Center
06.2016 - 02.2018
Advanced & Intermediate Herbal Course - undefined
The Herbal Academy
Bachelor Of Science - Health Science
Stony Brook University
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