Sanam Kordbacheh Molaei

• Recruit dedicated and driven new team members utilizing different platforms such as indeed, LinkedIn, and social media platforms
• Train and educate new team members on sales, technics, and culture of the company
• Keep track of monthly and yearly sale volume in order to make necessary changes that ensure success
• Attain and retain new recruited team members, utilizing skills such as listening and validating
• Come up with different tactics and ideas to drive sales and volume
• Utilize outreach with customers and clients in order to ensure client satisfaction and attain returning customers

Achievements:

• Have been a part of opening new locations which offer curbside services in areas the company does not have a physical location which has Brough up the sales and volume significantly.
• Oversaw new business development and customer servicing.

• Responsible for a 9 million dollar division
• Managed a 16 person team
• Set up daily, quarterly, and yearly volume goals
• Implemented and improved merchandising strategies to achieve department sales goals
• Trained employees in department policies and procedures, as well as sales techniques and customer service strategies
• Partner with multiple vendors to set up visits in order to achieve brand volume goals
• Create different business strategies in order to not only achieve, but also exceed divisional volume goals
• Partner with buyers in order to have a healthy inventory
• Recruit through different avenues to ensure proper staffing
• Partner with support managers throughout the store to ensure correct inventory of merchandise in order to have a successful online business.

Achievements:

• Planned and executed an exclusive event for a jewelry vendor, and was able to pull in $120,000 within 10 hours of the event.
• Recruited and hired two new assistant managers from different divisions within the company.

• Managed a 18 person team and responsible for volume of 9 million dollars in the store
• Recruit and trained new team members by coaching and teaching in the moment
• Responsible for 4 different departments which include accessories, sunglasses, handbags, and jewelry
• Delivered results by providing excellent customer service and being an owner at heart
• Partnered with different vendors to set up product knowledge events in order to train team members in becoming product experts
• Offer the best customer service by always finding a way to say yes and by building trust and lasting relationships with loyal and new customers
• Setting up daily and pay period goals and pay period chats to ensure that not only the department hits its goals but as well as the team members
• Ensure to succeed in my role and the business by being open minded, carious and ever changing
• Hired and trained a new assistant department manager from a different division

Achievements:

• Received manager of the quarter in the region by attaining the highest volume percentage over the year 2019.

• Took on a new position which never existed within the company and was able to implement my personal career experiences to ensure success.
• Recruit and managed a team of 15 people utilizing different platforms such as LinkedIn, indeed, and job fairs
• Train and coach every new employee to ensure phenomenal customer service for every customer
• Teach new employees product knowledge as well as the way to be customer obsessed
• Ensure team members are fully capable to not only provide great customer service but be able to support the store to the best of their ability in any given scenario
• Ensure every capable new hire is attained and given a permanent job with the company after the season ending

Achievements:

• Every new hire that was recruited and was able to stay on after the Season ending was able to get a permanent position with the company, which included 11 out of the 15 people recruited.

• Managed a 12 person sales team
• Set goals, provided incentives, and evaluated employee performance
• Resolved customer complaints regarding sales and service
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
• Plan and prepare work schedules and keep records of employees' work schedules and time cards
• Coach and teach selling to sales team
• Build long-lasting relationships and create a loyal customer following by actively selling on the floor
• Planning events to drive customer trips to the store.

• Describe merchandise and explain use, operation, and care of merchandise to customers
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Build and maintain lasting customer relationships
• Strong communication skills with management and team
• Leading team to succeed by exceeding sales goals
• Driving customer trips to store by outreach
• Set and exceed selling goals
• Up-sold customers
• Provided pleasant customer service

Achievements

• Attained and maintained #1 top seller of the store for one year and six months
• Received an all star award for providing exceptional customer service.

• Being a part of the team opening a new store and having a successful grand opening through outreaching customers by email, calls, and letters
• Recruit and hire a strong team
• Plan events to drive customer trips to the store
• Set and exceed selling goals and volume
• Advertise the brand by partnering with athletic groups to set up events for customers
• Teach selling by spending one on one time with each team member once a week.

• Drive volume through outreach, utilizing phone calls, emails, and flyers
• Selling salon product by engaging with customers and providing product knowledge
• Building lasting relationship with clients
• Creating follow ups with clients to ensure returning trips back to the salon
• Taking inventory of products weekly.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.