Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sanantha Jude

Calabasas,CA

Summary

Proven track record in customer service and multitasking, demonstrated at PF Changs and other esteemed venues. Excelled in creating welcoming environments, enhancing guest satisfaction, and efficiently managing high-volume periods. Skilled in CPR and empathetic customer interactions, consistently maintaining high standards of service and operational excellence.

Overview

4
4
years of professional experience

Work History

Hostess

PF Changs
09.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Hostess/Foodrunner

Red Robin
05.2021 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and preparing to-go orders.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Team Member

Dunkin' Donuts
05.2021 - 08.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Hostess/Foodrunner/Server

Hook & Reel Cajun Seafood And Bar
06.2020 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Greeted customers and provided outstanding customer service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Arts - Economics

Pepperdine University
Malibu, CA
05.2025

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • CPR Certified
  • Licensed Certified Nursing Assistant

Timeline

Hostess

PF Changs
09.2023 - Current

Hostess/Foodrunner

Red Robin
05.2021 - 01.2024

Team Member

Dunkin' Donuts
05.2021 - 08.2021

Hostess/Foodrunner/Server

Hook & Reel Cajun Seafood And Bar
06.2020 - 08.2021

Bachelor of Arts - Economics

Pepperdine University

Similar Profiles

CREATE PROFILE
Sanantha Jude