San Antonio Texas
Summary
My name is Alyssa Parson. I was born in Hereford, Texas. I am currently employed at Conduent, I have been doing customer service for over a year and a half and I've been able to obtain many skills in my short time in the work field. I am self driven and I am a reliable team player. I exceed the expectations of delivering great customer service along with providing a great customer experience and I look forward to building a strong pathway to a great career. I am committed and hardworking customer service representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Cashier/Sales associate
DSW
10.2021 - 03.2023
- My role at DSW as a Cashier/Sales associate consisted of me bringing up customers to the stores front end and guiding customers to the product that fits what they are looking for and personalizing with them to better their shopping experience and trying to close out a sale, with throwing an end of sale deal
- My role has helped me develop great listening skills to be able to deliver excellent customer service as well as enhancing my verbal communication
- Reason for leaving: I valued my time that I had at DSW
- Unfortunately there was no room for growth or advancement to build a career and I needed anopportunity to grow
- My compensation was also too low considering the economical costs due to inflation.
Customer Service Representative
Conduent, 2822 General Hudnell
03.2023 - Current
- My current role at Conduent is to deliver digital business solutions andservices to individuals who receive Government benefits
- As a
- Representative I issue new cards, provide bank statements and update
- Personal information such as addresses,phone numbers, etc
- I alsotransfer Cardholders to other departments like the fraud And disputesdepartment,the level 2 team, management
- My role has helped mycommunication skills grow strongly
- I have gained even better listeningskills and the understanding of the importance of what the customer needs
- Getting to work with individuals has allowed me to speak with customerson a both professional and personal level
- I have also gained computerskills and typing skills while at conduent
- I have learned to notate thecustomer's profile on what the customer needed and how I solved thecustomer's problem
- I have gained skills on using the Teams platform tocommunicate with my supervisors and leads.
Education
HIGH -
SAN ANTONIO LEADERSHIP ACADEMY5503 GRISSOM RD SUITE
2019
Skills
- Basic math
- verbal communication skills
- Multi-tasking
- Punctuality
- Cash Management,
- Attentive to detail
- working as team player
- Adapting to Constant change and working in a fast paced environment and working well Under stress
- Goal-Driven
Timeline
Customer Service Representative
Conduent, 2822 General Hudnell
03.2023 - Current
Cashier/Sales associate
DSW
10.2021 - 03.2023
HIGH -
SAN ANTONIO LEADERSHIP ACADEMY5503 GRISSOM RD SUITE
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