Sanaya Hall
Newnan,GA
Summary
Driven Import Clerk and Customer Service Representative with a proven track record at DHL Supply Chain. Excelled in optimizing workflow and enhancing customer satisfaction through exceptional service and problem-solving abilities. Skilled in warehouse operations and international trade, demonstrating critical thinking and teamwork orientation to surpass strategic goals.
Overview
2
2
years of professional experience
Work History
Import Clerk
DHL Supply Chain
10.2023 - Current
- Collaborated with team members to optimize workflow and ensure that all tasks were completed on schedule.
- Assisted in the development of organizational goals, contributing to the success of the company''s overall strategic plan.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive client relationships.
- Contributed to a positive work environment through active participation in team meetings, sharing ideas for improvement, and supporting colleagues as needed.
- Supported warehouse operations by coordinating the efficient transfer of imported goods to appropriate storage locations.
- Reduced customs delays by maintaining up-to-date knowledge of import regulations and compliance requirements.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during the import process.
- Leveraged industry expertise to provide guidance on best practices for importing specific items or materials efficiently and compliantly.
- Improved invoice accuracy by meticulously reviewing import documents and reconciling discrepancies in a timely manner.
Customer Service Representative
Cigna
06.2022 - 10.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
High School Diploma -
East Coweta High
Sharpsburg05.2022
Skills
- Teamwork orientation
- Warehouse Operations
- Incoterms Understanding
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- International trade knowledge
Timeline
Import Clerk
DHL Supply Chain
10.2023 - Current
Customer Service Representative
Cigna
06.2022 - 10.2022
High School Diploma -
East Coweta High
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