Sanaya Watson
Apex,NC
Summary
Dynamic team player with a proven track record in foodservice and customer satisfaction, honed at Drive Shack Inc. and other reputable establishments. Excelled in time management and problem-solving, enhancing dining experiences through efficient service station maintenance and exceptional teamwork. Demonstrated a strong work ethic, contributing to significant improvements in service delivery and customer engagement.
Overview
4
4
years of professional experience
Work History
Food Runner/Lead Busser
Drive Shack Inc.
07.2023 - Current
- Greeted customers and provided outstanding customer service.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
Cashier
Harris Teeter
08.2022 - 07.2023
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Back of House Team Member
Zaxbys
10.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Assisted in setting up and breaking down kitchen stations.
- Trained new staff on food preparation and safety procedures.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
Ice Cream Server
Cold Stone Creamery
10.2020 - 08.2021
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Kept tidy and organized area to comply with cleanliness standards.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Cary High School
Cary, NC06-2025
Skills
- Dining room assistance
- Service station maintenance
- Foodservice
- Time management
- Problem-solving
- Customer service
- Team building
- Order management
- Strong work ethic
- Teamwork and collaboration
- Safety awareness
- Active listening
Running/Walking
I try to walk everyday and run once a week. Its helps with staying active and keep your heart healthy.
Timeline
Food Runner/Lead Busser
Drive Shack Inc.
07.2023 - Current
Cashier
Harris Teeter
08.2022 - 07.2023
Cashier/Back of House Team Member
Zaxbys
10.2021 - 07.2022
Ice Cream Server
Cold Stone Creamery
10.2020 - 08.2021
High School Diploma -
Cary High School
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