Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Julfa Begum

Plano,TX

Summary

Dynamic professional with extensive experience in customer satisfaction and financial transactions at West BD Group Inc. Proven ability to enhance team performance through effective problem-solving and decision-making. Recognized for driving business improvements and fostering strong relationships, while maintaining professionalism and adaptability in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

12
12
years of professional experience

Work History

Restaurant Associate

IN- N- OUT
04.2024 - Current
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Manager's Assistant

Roky & Tarin INC
01.2024 - 04.2024
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted coworkers and staff members with special tasks on daily basis.

Manager

West BD Group Inc
01.2023 - 12.2023
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Manager

Cellairis Phone
07.2016 - 08.2020


  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.



Store Owner

Iplanet / The Cell Phone Club
01.2019 - 01.2020
  • Consulted with customers to assess needs and propose optimal solutions.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Increased sales with special displays and promotions.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager's Assistant

Little Caesars
03.2013 - 06.2016
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

Associate of Science - Accounting And Finance

Macomb Community College
Warren, MI

Skills

  • Financial transactions
  • Point of sale
  • Multitasking Abilities
  • Customer satisfaction
  • Organizational skills
  • Problem-solving
  • Time management
  • Professionalism
  • Adaptability and flexibility
  • Decision-making
  • Time management abilities
  • Teamwork
  • Computer skills
  • Reservations management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.

Languages

Hindi
Full Professional
English
Full Professional
Bengali
Native or Bilingual
Urdu
Professional Working

Timeline

Restaurant Associate

IN- N- OUT
04.2024 - Current

Manager's Assistant

Roky & Tarin INC
01.2024 - 04.2024

Manager

West BD Group Inc
01.2023 - 12.2023

Store Owner

Iplanet / The Cell Phone Club
01.2019 - 01.2020

Manager

Cellairis Phone
07.2016 - 08.2020

Manager's Assistant

Little Caesars
03.2013 - 06.2016

Associate of Science - Accounting And Finance

Macomb Community College

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