SANAYE RICHARDSON
Bronx,NY
Summary
Seeking a position to apply my expertise in managing multiple employees and ensuring compliance within a company. Eager to contribute to a great organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Reviewer
NMIC
New York, NY
01.2024 - 04.2026
- Reviewed tax returns prepared by each preparer on site, ensuring accuracy and completeness. Confirmed information accuracy.
- Shared refund amounts or amounts owed with clients, facilitating their verification and signature on returns.
- Resolved customer concerns and complaints, providing exceptional customer service.
- Advised customers of their rights and responsibilities as taxpayers.
- Ensured proper credits, deductions, and tax liabilities were applied to tax returns in accordance with Publication 17 of the federal tax code.
Supervisor
USHG (PUBLIC FARE)
Manhattan, NY
05.2024 - 09.2024
- Looked over about 20 individuals working in 2 stands
- Counted inventory and also counted cash registers before and after the end of the shift
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- .Had to input information in the system for the bank drops
CASHIER/SALES ASSOCIATE (SEASONAL)
TARGET
Bronx, NY
09.2023 - 01.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Developed strong customer service skills by providing efficient and accurate service.
Supervisor
USHG
Flushing, NY
06.2019 - 09.2023
- Organized inventory counting process at the beginning and end of each shift, ensuring accurate tracking.
- Maintained stringent food safety standards; verifying appropriate temperature of all served items before presentation to guests.
- Skillfully addressed and resolved guest complaints and concerns, exhibiting strong interpersonal and problem-solving skills.
- Conducted thorough cashier cash counts at the close of each shift, ensuring precision in financial transactions.
Site Coordinator
Ariva
Bronx, New York
10.2021 - 06.2023
- Managed operations across three tax offices in the Bronx, demonstrating effective organizational and multitasking abilities.
- Generated detailed reports and crafted Excel spreadsheets for various offices, showcasing proficiency in data analysis and documentation.
- Handled client complaints and concerns, displaying excellent customer service and conflict resolution skills.
- Advised customers of their rights and responsibilities as taxpayers.
- Ensured accurate application of credits, deductions, and tax liabilities to tax returns in adherence to Publication 17 and the tax code.
Quality Reviewer / Tax Preparer
Ariva
Bronx, New York
12.2015 - 10.2021
- Resolved customers concerns and complaints.
- Advised customers of their rights and responsibilities as taxpayers.
- Ensured the proper credits, deductions, tax liabilities were applied to tax returns, according to Publication 17 federal tax code.
Education
DIRECT SUPPORT PROFESSIONAL -
BRONX EOC
BRONX, NY01-2020
ASSOCIATES - MEDICAL ASSISTANT
ASA COLLEGE
NEW YORK, NY05-2019
Associate of Occupational Studies Degree - Healthcare Office Administration
ASA College
01-2016
GED -
Adult Learning Center
The Bronx, NY06-2018
Skills
- MS Office for Windows 2007/XP
- Word
- Excel
- Power Point
- Anatomy
- Physiology
- Pharmacology
- Microbiology
- Aseptic Techniques
- Specimen Collection
- Finger Puncture
- Phlebotomy
- Urinalysis
- Clinical Office Procedures
- HCPSC
- ICD-9
- CPT-4 Coding
- Medical Office Administration
- Medical Manager 100
- Medisoft
- Medical Terminology
- Medical Emergencies
- Chair-side assistance
- 4 handed dentistry procedures
- Dental radiographs
- Adult tooth charting
- Dental Terminology
- Oral Anatomy
Certification
- AMAP Authorized Medication Approved Personnel
- SCIP-R Strategies of Crises Intervention and Prevention Revised
- CPR and First Aid, OPWDD Fire Safety
- HIPAA, CPR, EKG & Phlebotomy
- 8-Hr Pre-assignment Certification
- 16-Hr Pre-assignment Certification
Timeline
Supervisor
USHG (PUBLIC FARE)
05.2024 - 09.2024
Quality Reviewer
NMIC
01.2024 - 04.2026
CASHIER/SALES ASSOCIATE (SEASONAL)
TARGET
09.2023 - 01.2024
Site Coordinator
Ariva
10.2021 - 06.2023
Supervisor
USHG
06.2019 - 09.2023
Quality Reviewer / Tax Preparer
Ariva
12.2015 - 10.2021
ASSOCIATES - MEDICAL ASSISTANT
ASA COLLEGE
Associate of Occupational Studies Degree - Healthcare Office Administration
ASA College
DIRECT SUPPORT PROFESSIONAL -
BRONX EOC
GED -
Adult Learning Center