Sanaz Bagherpour
Irvine,CA
Summary
Driven professional with a strong background in customer service and sales, honed at TD Bank and Swiss Bank. Excels in relationship selling and problem-solving, ensuring client satisfaction and loyalty. Demonstrated ability to improve customer engagement through strategic planning and excellent communication skills. Achieved a significant increase in customer retention by 20% through personalized service and effective conflict resolution.
Overview
3
3
years of professional experience
Work History
Sales Associate
Swiss Bank
10.2006 - 06.2007
Customer Service Representative
TD Bank
09.2004 - 10.2005
Education
Master Of Commerce - Electronics Commerce
Lulea University
Lulea, Sweden06.2007
Certificate - Economics
Ryerson University
Toronto , Canada06.2005
Bachelor - Electrical Engineering
Ahead Tehran University
Tehran, Iran01.2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Client service
- Conflict resolution
- Outgoing personality
- Guest relations
- Sales training
- Strategic planning
- Relationship selling
- Friendly and outgoing
- Verbal and written communication
- Goal tracking
- Positive and professional
Accomplishments
Attend 2 seminars in Tenerife according article published in CRM area
Languages
Farsi
Native or Bilingual
Timeline
Sales Associate
Swiss Bank
10.2006 - 06.2007
Customer Service Representative
TD Bank
09.2004 - 10.2005
Master Of Commerce - Electronics Commerce
Lulea University
Certificate - Economics
Ryerson University
Bachelor - Electrical Engineering
Ahead Tehran University
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