Sanaz Rezaei
Summary
Results-driven Central Support Operating Coordinator at Somatus, specializing in healthcare compliance and operations management. Achieved a 60% reduction in EHR system processing time while maintaining 99% accuracy in documentation. Proficient in process improvement, leading to enhanced workflow efficiency and superior patient care.
Overview
16
16
years of professional experience
Work History
Central Support Operating Coordinator
Somatus
McLean, VA
10.2021 - Current
- Oversee daily operations of medical records, ensuring compliance with HIPAA regulations
- Managed and optimized electronic and paper filing systems, improving document accessibility and organization
- Coordinated with translation vendors to translate documents, ensuring accurate and timely communication across language barriers
- Assisted management in developing and implementing new medical records policies and procedures, improving the effectiveness of current systems and ensuring compliance
- Collaborated with cross-functional teams to enhance patient care and workflow efficiency
- Implemented and maintained the EHR system, reducing processing time by 60%
- Conducted audits and reviews to ensure compliance, achieving 99% error-free documentation
- Developed and managed departmental budgets, ensuring cost-effective operations
- Assist in policy development and strategic planning for operational improvements
- Verified the accuracy of existing data and demographics, identifying and correcting 99% of errors before submission
- Organized and archived medical records efficiently
Medical Front Office Coordinator
Otolaryngology Associates, P.C.
Reston, VA
03.2019 - 08.2021
- Managed patient scheduling, including follow-up appointments and specialist referrals, to maintain continuity of care
- Coordinated with insurance companies to verify patient coverage, process claims, and resolve billing discrepancies promptly
- Developed and enforced internal requirements and standards to minimize regulatory risks and liability across programs, ensuring compliance with healthcare regulations
- Monitored front desk operations to address patient and visitor inquiries promptly, improving customer service and satisfaction
- Built a highly efficient administrative team through continuous coaching and professional development opportunities
- Provided backup support to the front desk, efficiently handling tasks such as appointment scheduling, patient check-ins, and insurance verifications during employee absences or breaks
- Streamlined billing, payment collections, and AP/AR processes, reducing processing time by 40% and enhancing financial accuracy
- Managed, developed, and trained staff; established and monitored goals; conducted performance reviews; and administered salaries, fostering a motivated and high-performing team
- Improved office operations by automating client correspondence, billing procedures, record tracking, and data communications, leading to increased productivity and accuracy
- Delegated tasks to administrative support staff, enhancing office efficiency and workflow
- Monitored patient charts and billing records to ensure all components, including insurance details, were accurately provided and maintained, supporting timely and accurate claims processing
Pharmacy Technician
Remedi Senior Care Pharmacy
Baltimore, MD
10.2015 - 06.2018
- Company Overview: Certified Pharmacy Technician with almost 4 years of experience in retail and long-term care pharmacies
- Accurately counted, measured, and compounded medications according to standard procedures
- Prepared packaging and labels for prescriptions, ensuring the accuracy of dosage, side effects, interactions, and refill instructions
- Ordered medicines daily to replenish stock and manage inventory effectively in anticipation of patient needs
- Calculated dosages, filled with prescriptions, and prepared labels with precision to ensure patient safety
- Maintained proper drug storage procedures, registries, and records for controlled substances, ensuring compliance with regulations
- Performed pharmacy operations with a strong commitment to accuracy, efficiency, and high-quality service
- Communicated with patients to gather prescription information, discuss medical conditions, or arrange consultations with pharmacists
- Stocked, labeled, and inventoried medication to maintain accurate records and prevent discrepancies
- Verified and labeled prescriptions with the correct item and quantity to ensure dispensing accuracy
- Collaborated with insurance company representatives to process claims, resolve issues, and reconcile payments efficiently
- Managed incoming phone calls, addressing inquiries from customers and healthcare providers promptly
- Executed a wide range of pharmacy operations with a focus on maintaining accuracy, efficiency, and service excellence
- Set up and update patient profiles to include current medications and insurance details, ensuring accurate records
- Coordinated with physicians and insurance agencies to swiftly resolve prescription discrepancies and ensure timely patient care
- Certified Pharmacy Technician with almost 4 years of experience in retail and long-term care pharmacies
Financial & Marketing Analyst
Chemie Pouyab Co.
Tehran, Iran
02.2009 - 08.2013
- Conducted financial modeling and scenario analysis to support capital investment and strategic decisions
- Prepared monthly and quarterly financial reports, identifying variances and trends for executive leadership
- Organized and analyzed financial data to develop accurate monthly financial reports and recommendations
- Led and completed 10 finance projects, contributing to a 10% reduction in material costs
- Created weekly financial reports, providing insights into company revenue and gross margin performance
- Assisted lead Financial Analyst in key decision-making processes, supporting organizational growth and success
Education
MBA -One-Year - Accounting and Business Management
Bachelor of Science - Chemistry
Kashan University
Certified Registered Pharmacy Technician -
Skills
- Leadership and Team Management
- Healthcare Compliance (HIPAA)
- Medical Records Management
- Operations Management
- Process Improvement and Workflow Optimization
- Budgeting and Cost Control
- Staff Training and Development
- Project Management
- Electronic Health Records (EHR) Systems
Timeline
Central Support Operating Coordinator
Somatus
10.2021 - Current
Medical Front Office Coordinator
Otolaryngology Associates, P.C.
03.2019 - 08.2021
Pharmacy Technician
Remedi Senior Care Pharmacy
10.2015 - 06.2018
Financial & Marketing Analyst
Chemie Pouyab Co.
02.2009 - 08.2013
MBA -One-Year - Accounting and Business Management
Bachelor of Science - Chemistry
Kashan University
Certified Registered Pharmacy Technician -
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