Santhea Azevedo-Rucker
Sacramento,CA
Summary
Customer-focused Customer Service Representative skilled in growing customer base and increasing satisfaction. Well-organized and high-energy professional with personable telephone demeanor that regularly exceeds sales goals. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Rucker's Landscape And Hauling
09.2005 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Recovery Specialist
Nationwide Credit Inc.
09.2015 - 12.2019
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
- Maintained consistently high success rate of collecting on overdue accounts.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
Non-Emergency Transportation Driver
Associated Non-Emergency Medical Transportation
06.2010 - 06.2015
- Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
- Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Fostered positive relationships with healthcare providers, streamlining communication about patient pick-up times and locations.
- Coordinated closely with team members regarding scheduling changes or special requirements resulting in smooth operations.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Trained new drivers on company policies and procedures, fostering a safe and efficient work environment for all employees.
Customer Service Representative
AT&T
08.2006 - 08.2008
- Increased efficiency and team productivity by promoting operational best practices.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
Motor Vehicle Field Representative
State Of California Department Of Motor Vehicles
05.2001 - 12.2004
- Assisted customers with license plate issuance and renewal processes, promoting a seamless experience.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Supported team members during peak periods, contributing to improved productivity levels across the department.
- Educated clients on motor vehicle requirements and fees, eliminating confusion and streamlining transactions.
Education
GED -
Roseville Adult Education
Roseville, CA11.1997
Skills
- Budget Management
- Customer Relations
- Bookkeeping
- Billing
- Clerical Support
Certification
- CNP - Certified Notary Public
Medical Assistant Certification
Obtained November 1997, Sawyer College, Sacramento CA
Timeline
Recovery Specialist
Nationwide Credit Inc.
09.2015 - 12.2019
Non-Emergency Transportation Driver
Associated Non-Emergency Medical Transportation
06.2010 - 06.2015
Customer Service Representative
AT&T
08.2006 - 08.2008
Office Manager
Rucker's Landscape And Hauling
09.2005 - Current
Motor Vehicle Field Representative
State Of California Department Of Motor Vehicles
05.2001 - 12.2004
GED -
Roseville Adult Education
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