Data-driven market research professional with expertise in deriving actionable insights from quantitative market research projects. Independently handled end-to end quantitative projects like brand health tracks, campaign testing, customer segmentation and usage and attitude studies for global clients across industries which includes E- Commerce, Retail, CPG, Manufacturing etc.
● Independently handled end-to-end execution of Quantitative projects from gathering business requirements, collaborating with stakeholders to design the scope of the project, data collection, analysis and reporting actionable insights.
● Utilized customer experience and NPS data to provide recommendations, contributing to business cases for new products and services. Increased customer satisfaction by 15% through spearheading customer experience research projects.
● Provided ad-hoc analysis and insights to support strategic decision-making.
● Collaborated with cross-functional teams to identify data requirements, ensuring data integrity and accuracy.
● Developed and maintained dashboards and reports for a multinational retail chain, monitoring KPIs and tracking progress towards business goals.
● Conducted comprehensive analysis of customer purchasing patterns, including segmentation and clustering, to identify trends and preferences.
Relevant Projects
Pre and post campaign evaluation
A/B testing- American fast food chain entering Indian market
Primary market research