Sanchayani Pal

• Improved the authorization process by end-to-end integration of OAuth 2.0 into the asynchronous chat messaging application between an agent and a customer at Barclays Cards Platform followed by Unit Testing and deploying in production. (Java Spring Boot, Kubernetes, Jenkins)
• Implemented Jenkins pipeline to automate the build, test and deployment stages for multiple projects reducing deployment time by 50% followed by integrating Veracode and SonarQube to perform both dynamic and static code analysis to find security vulnerabilities and maintain code quality. (Java Spring Boot, Jenkins)
• Automated the end-to-end Complaints Management system, significantly reducing agent handling time, operational cost, and improving efficiency. (Salesforce Apex, Lightning Web Components, Java, JavaScript)
• Led migration of Telephone Consumer Protection Act (TCPA) systems from legacy platforms to Salesforce and strengthened Identification and Verification (ID&V) process. (Salesforce Apex, Lightning Web Components, Java, JavaScript)
• Led the American Airlines Credit Card Enhancement Program with advanced features resulting in improved account management and a smoother user experience. (Salesforce, Java, JavaScript, ReactJS)

Master’s thesis on program verification using dynamic invariants and a theorem prover (Daikon, SAW, Cryptol) under Prof. Myra Cohen and Prof. Samik Basu, Department of Computer Science.

Designed and implemented an application which performs transport controls of HDMI CEC devices supported in Venue Systems to help users communicate with a display unit in an aircraft, enabling one remote control to interface with all the audio video components in a system. (C/C++, C#, Python)

• Developed a chatbot, with more than 10K monthly active users, eliminating the need of hiring specialized support engineers for quick resolution of customer issues relating to telecom services in the UK. (C# MVC, Selenium)
• Designed and implemented a web application, having more than 20K monthly active users, which shows the British telecom services availed by the customers in the UK. (C# MVC, AngularJS, Bootstrap, JavaScript)
• Proactively analyzed and fixed bugs in the services that improved the SLA by 30%, created reports on a weekly basis, calculated SLA and managed documents relating to functional requirements. (C#, SQL)