Summary
Overview
Work History
Education
Skills
Timeline
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Sanche Smith

East Orange,NJ

Summary

Customer-oriented Store Manager offering over 21 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Managed teams as large as 150+ associates and management teams with 14+ managers. Focused on operational excellence and driving top line sales, through motivating and developing my teams.

Overview

11
11
years of professional experience

Work History

Store Manager

Sephora USA
Edgewater, NJ
04.2022 - Current
  • Experienced in NSO procedures
  • Opened current location while simultaneously learning company KPI's, Objectives, and Policies.
  • Successfully hired external team prior to the set deadline, ensuring adequate time for training and development in anticipation of NSO.
  • Exceeded first year Budget of 2.5M by 4M. Ending our first 12 months at 6.5M
  • Consistently obtained outstanding results by surpassing District and Region benchmarks in all Objectives for both 2022 and 2023.
  • Low turnover rate, with 98% favorability on Global Engagement Survey.
  • Delivered excellent customer service with NPS at 89%
  • Enhanced work flow productivity through the recruitment, supervision, and nurturing of high-performing individuals, fostering a strong talent pool within the establishment. Successfully facilitated career advancement opportunities for team members to roles such as Coordinator and Lead.
  • Implementing strategies to continue to grow team with 4 direct reports on track to be prepared for next 3-6 months.
  • Built schedules to optimize productivity and achieve desired outcomes by consistently meeting payroll targets despite constraints.
  • Consistently building sales through implementing process improvements and identifying performance gaps for corrective action.
  • Increased sales through the development of strong customer relationships, strategic event planning for client connectivity, and the enhancement of client engagement programs.

Store Manager

Victoria's Secret & PINK
Wayne, NJ
06.2017 - 04.2022
  • Responsible for total store and overall store productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing, developing top talent and building bench strength throughout store and district.
  • Implemented succession planning by training and developing 8 associates into leadership positions.
  • Maximizing sales through visual and operational excellence.
  • Building schedules to maximize productivity, and drive results.
  • Oversaw inventory management through cycle counts, audits and shrinkage control
  • Able to effectively decrease 5% shrink to 2.4% or less during tenure in position.
  • Consistently building sales through implementing process improvements and identifying performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Boosted sales annually through cultivating customer rapport and delivering superior customer service, winning several awards and recognition for comp sales.
  • Effectively rolled out several new company initiatives including; BOPIS, and Ship from Store new to company in 2021.

Customer Experience Mgr (Assistant SM)

Victoria's Secret
Wayne, NJ
06.2013 - 06.2017
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Revised department schedules to maximize coverage during peak hours.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Partnered with Operations Mgr to ensure proper replenishment and placement of key items to drive sales.

Education

Bachelor of Arts - Communication And Media Studies

Kean University
Union, NJ
06.2007

Psychology

Fairleigh Dickinson University
Teaneck, NJ

Skills

  • Store Opening and Closing
  • Documentation and Reporting
  • Verbal and Written Communication
  • Customer Service
  • Recruiting and Hiring
  • Sales Strategies
  • Team Building and Leadership
  • Store Operations Oversight
  • Store Merchandising
  • Payroll Management
  • Multitasking and Organization
  • Policies and Procedures
  • Shift Scheduling
  • Inventory Management
  • Customer Service Management
  • Program Optimization
  • Performance Assessment
  • Sales Tracking
  • Goal Setting
  • Team Leadership
  • Records Organization and Management
  • Hiring and Onboarding
  • Staff Development
  • Loss Prevention
  • Operation of high volume stores
  • Talent Development and Retention
  • Trend analysis
  • Human Resources

Timeline

Store Manager

Sephora USA
04.2022 - Current

Store Manager

Victoria's Secret & PINK
06.2017 - 04.2022

Customer Experience Mgr (Assistant SM)

Victoria's Secret
06.2013 - 06.2017

Bachelor of Arts - Communication And Media Studies

Kean University

Psychology

Fairleigh Dickinson University

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Sanche Smith