Sanchez Brumfield
Picayune,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Supervisor of Sales and Distribution
United States Postal Service, USPS
Picayune, MS
11.2007 - Current
- Directed and supervised team of 105 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sergeant (E5)
United States Army
El Paso, TX
11.1998 - 07.2006
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Trained soldiers in fitness, weapons, Knowledge of the regulations of the Job and Duties
- Maintained accountability of Supplies and Equipment Daily
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts -
Pearl River Community College
Poplarville, MSSkills
- Operations Management
- Inventory Control
- Schedule development
- Staff Development
- Policy Enforcement
- Processes and procedures
- Process Monitoring and Improvement
- Staff Discipline
- Goal-Oriented
- Employee Motivation
- Training and mentoring
- Project Management
Timeline
Supervisor of Sales and Distribution
United States Postal Service, USPS
11.2007 - Current
Sergeant (E5)
United States Army
11.1998 - 07.2006
Associate of Arts -
Pearl River Community College
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