Sancia Timmers

Branch Supervisor

Capital One Bank

01.2018 - Current

Operational Support: Conducts monthly surprise branch audits to ensure they meet and exceed operational standards
Associates are tested and assessed on their operational soundness and cash control behaviors
To ensure (100+) passing rate on annual audits, aligning the Banks with security policies and federal regulations
Process Improvement: Collaborates with various lines of business within the industry to identify potential risks that may be faced when handling front-line operations
Aids in risk mitigation that may be unforeseen in day-to-day operations
Performs account openings via Touchpoint, verifies documentation, and/or guides clients through the digital account opening process
Market Influence and Leadership: Trained and mentored 20+ new hires and junior ambassadors across the NJ market, ensuring consistent development of team capabilities
Led risk management workshops and training sessions, instilling the importance of well-managed behaviors, compliance adherence, and operational excellence
Served as the primary point of contact and liaison in the absence of the branch manager, overseeing daily operations and team performance
Managed staff scheduling to ensure optimal coverage, aligning resources to meet business needs and support peak service hours
Proactively supported branch leadership by driving market success through hands-on coaching and operational oversight
Risk Management Adjustments: Stay informed about operational changes and initiate process improvements
Align branch practices with industry standards via SOPs and strategies that will change daily workflow
Manage and process incoming and outgoing wire transfers by established procedures, ensuring 100% accuracy and compliance with all regulatory standards by evaluating and securing necessary approvals, effectively reducing risk
Regulatory Compliance: Reviews the profile of small business clients to ensure compliance with KYC regulations and BSA Laws
This may include a change in business daily operations, such as a sudden change in transaction influx that can risk the bank’s reputation
Continuous Improvement: Championed continuous improvement by encouraging feedback and iterative enhancements to change processes
Established a feedback loop that led to a 15% increase in efficiency and adaptability in change management practices