Sandee Conrad
Cheyenne,WY
Summary
Dedicated and compassionate registered nurse (RN) with extensive experience in direct patient care, triage, and care coordination within fast-paced environments. Skilled at thriving under pressure, managing difficult patients, and navigating high-stress situations with composure. Proven ability to build strong relationships with patients and families through empathetic communication, respectful interaction, and exceptional customer service. Effective team player committed to delivering excellent customer service and collaborating seamlessly with colleagues to ensure optimal patient outcomes.
Overview
12
12
years of professional experience
Work History
RN Neurology Case Manager
Cheyenne VA Medical Center
04.2017 - Current
- 7 years as Neurology and Palliative Care RN case manager
- Adept in record review using CPRS, JLV and Vista Imaging
- Excellent at record retrieval from outside facilities
- Daily Consult Management using RCI process saving VA thousands of dollars by recapturing veterans receiving care outside VA since the inception of Mission Act
- Collaborates with Care in the Community and outside facilities to provide timely and efficient care to Neurology, Cardiology, and Palliative Care veterans
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
LPN, Specialty Clinic
Cheyenne VA Medical Center
10.2012 - 04.2017
- Built collaborative and interpersonal working relationships with Specialty providers to provide quality care to veterans in Neurology, Cardiology, Endocrinology, and Palliative Care
- Cared for wounds, provided treatments and assisted with procedures
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Assisted with annual well woman exams, colposcopies, and LEEP procedures providing female veterans with safe and comforting environment
- Proficient in CPRS/Vista Web charting.
LPN
Correct Care Solutions
02.2013 - 05.2016
- Delivered compassionate, non-judgmental care to incarcerated individuals
- Collaborated with medical and mental health team members to provide interventions to initiate and manage physical and psychological withdrawal symptoms from substances to include alcohol, heroine, cocaine, and methamphetamine
- Created and implemented care plans for prisoners suffering from chronic conditions
- Performed mental health evaluations when warranted and recommended patients to therapists
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Education
Bachelor of Science - Nursing
WGU - Utah
08.2024
Associate of Science - Nursing
LCCC - Cheyenne, WY
12.2016
Certificate of LVN - Nursing
Howard College - San Angelo, TX
05.2012
Skills
- Patient and Family Advocacy: Proven ability to advocate effectively for patients and their families, ensuring their needs and preferences are central to care decisions
- Neurology and Palliative Care Case Management: Expertise in managing complex cases in neurology and palliative care, coordinating multidisciplinary teams to provide comprehensive care
- Medical Records Management: Proficient in managing and retrieving medical records, ensuring accuracy and confidentiality in documentation
- Clinical Judgment: Strong clinical judgment skills, enabling effective decision-making and problem-solving in high-pressure situations
- Triage: Skilled in triage, assessing patient conditions rapidly to prioritize care and ensure timely interventions in high-pressure environments
- RCI Process and Decision Support Tools: Adept in the RCI process and decision support tools, with extensive experience using these systems since the inception of the Mission Act to enhance care coordination and problem-solving
Timeline
RN Neurology Case Manager
Cheyenne VA Medical Center
04.2017 - Current
LPN
Correct Care Solutions
02.2013 - 05.2016
LPN, Specialty Clinic
Cheyenne VA Medical Center
10.2012 - 04.2017
Bachelor of Science - Nursing
WGU - Utah
Associate of Science - Nursing
LCCC - Cheyenne, WY
Certificate of LVN - Nursing
Howard College - San Angelo, TX
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