Sandee Nelson
Oxnard,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Restore Dental Group
Ojai, CA
03.2022 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Appointment scheduling
Front Desk Receptionist/Scheduling Coordinator
Leavitt Family Dental
Atascadero, CA
10.2011 - 03.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
North Salinas High School
Salinas, CA06.1984
Skills
- Delivery Coordination
- Front Desk Operations
- Data Entry and Database Software
- Visitor and Customer Relations
- Call Answering and Routing
- Greeting and Seating Clients
- Telephone Etiquette
- Positive Attitude and Energetic
- Personable Demeanor
- Posting Charges
- Patient Records Gathering
- Patient Referral
- Patient Correspondence
- Reminder Calls
- Fee Collection
- Referral Coordination
- Entering Patient Data
- Appointment Confirmation
- File and Records Management
Timeline
Front Desk Receptionist
Restore Dental Group
03.2022 - Current
Front Desk Receptionist/Scheduling Coordinator
Leavitt Family Dental
10.2011 - 03.2022
High School Diploma -
North Salinas High School
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