Sandee Olson
Blaine,MN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Cub Foods
10.2021 - Current
- Managed front-end cashiers, assigned registers, handled customer inquiries, complaints, and compliments, administered breaks for cashiers
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated financial reports and summaries for management review.
- Assisted in the preparation of accurate financial statements for management review and decisionmaking.
- Audit registers
Machine Operator/lead
Atlas/Lakeland Tool
03.2018 - 01.2020
- Machine operator, in process inspection of product, some assembly, made boxes for packaging of product
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Complied with company and OSHA safety rules and regulations.
Personal Care Assistant
Lifeworks
05.2008 - 05.2009
- Provide patient care, bathe, dress patient, teach them to do themselves, distribute medications on schedule, monitor behavior, track any changes and inform supervisor
Intake Coordinator/Case Manager Coordinator
CorVel Corporation
07.2006 - 09.2008
- Clerical support to nurse case managers, triaged First Report Of Injuries to determine case management needs, typed/mailed/merged correspondence to insurance adjusters, answered call center calls, maintained records, spreadsheets, and instruction sheets
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
Education
AAS Medical Administrative Specialist -
Anoka Technical College
Anoka, MinnesotaSkills
- Microsoft Office
- Word
- Excel
- Access
- PowerPoint
- Efficient
- Team player
- Works independently
- Complaint resolution
- Customer
- Staff Training
- Problem-solving aptitude
- Team Leadership
- Shift Scheduling
- Retail Floor Stocking
Timeline
Customer Service Manager
Cub Foods
10.2021 - Current
Machine Operator/lead
Atlas/Lakeland Tool
03.2018 - 01.2020
Personal Care Assistant
Lifeworks
05.2008 - 05.2009
Intake Coordinator/Case Manager Coordinator
CorVel Corporation
07.2006 - 09.2008
AAS Medical Administrative Specialist -
Anoka Technical College
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