Catalog Lead with a proven ability to generate insights, prepare reports and dashboards, perform quality checks, and conduct root cause analysis on auto rules and manual processes to improve the brand experience.
Overview
4
4
years of professional experience
Work History
Catalog Lead
Amazon
02.2019 - 12.2021
Joined as Catalog specialist which deals with Intellectual property issues on amazon platform in Project Zero (PZ) and expanded ownership scope by owing key callout for daily flash (audience-business team) and product insights report between Q2'19 - Q3'19
Was awarded with multiple awards such as "Moonwalker", "Rockstar" for my contribution in quality and SOP Recommendations.
Written SOP for Project Zero team.
Created and re-defined Project Zero process flow chart in 2020(Q1-Q3) resulting in decision accuracy improvement from 97.28% to 99.43%
Got promoted as Catalog lead in Q1'21
Owned weekly 'Thought Leader Brand (TLB)' False Negative (FN) report and presented to 10+ L5+ Global Brand Relations (GBR) program/brand managers
I conducted weekly STAR Ops defect calibrations calls and highlighted grey areas and path to green to improve accuracy
Shared 5 SOP recommendations with impact of 12% on removal accuracy
Provided 4 tool recommendations and identified 5 auto rules which were misfiring impacting 15% of False Negative rate
Trained 28 auditors from Q2'20-Q1'21 and made sure quality of team remains 99% till Q2'21 by conducting weekly quality calibration session
Prepared dashboards in excel for work allocation, Productivity and quality, Star ops defects, reducing 8 hours of man hours per week
Performed EDX uploads every week and made sure that data is uploaded every week into server
Provided coaching material for 123 Thought leader brands (like BMW, POP SOCKETS) Q1'21-Q2'21 in order to increase brand experience of Rights owners
Conducted quarterly meeting with auditors and cross trained them in all additional tasks handled by team.
Founder
Doggery
01.2018 - 01.2019
I am the founder of Doggery, which deals with customized designer wear apparel for Dogs and cats
I acted as the founder, designer, and marketing specialist for this business
While setting up this business, I have learnt many skills like managing team, designing logo, marketing, distribution, sales and many more
The practical knowledge I gained while setting up and running this business is something which acted as stepping stones for my future plans.
Communication: Strong communication, business correspondence
Data analysis : SQL
Problem solving : Problem-solving, decision-making, troubleshooting
Process improvement : Quality assurance, continuous improvement, SOP creation and adherence
Leadership: Relationship building, team management, organizational skills, multitasking, team supervision, coaching,mentoring, teamwork and collaboration