SANDEEP ALESAR
Greater Houston,United States
Summary
To leverage my 16 years of experience in software testing, with a focus on Salesforce and Oracle EBS, in order to provide exceptional quality and value to clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QA Manager
Global Touchpoints
11.2023 - Current
- Preparation of Test Plan & Test Strategy
- Developed and managed project plans, schedules, requirements, and milestones using JIRA, ensuring delivery met targets.
- Led recurring meetings and synced with stakeholders to drive progress, address risks, and ensure stakeholder alignment.
- Produced project documentation adhering to internal and client standards including business requirements, user stories, and testing plans.
Partnered with clients to understand needs and ensure optimal solutions were designed and implemented for their agencies Drafted sections of RFP responses, created presentations, and collaborated cross-functionally to produce compelling proposals that highlight our capabilities and win new business - Enhanced product quality by implementing rigorous testing procedures and protocols.
Senior Software QA Engineer
Zendesk
05.2022 - 10.2023
- Validation of Scrum Stories, Creation of New Business, Supplemental Agent Month, Rip & Replace, Seasonal, Amendment, and Renewals, Validation of Quantity Ramp and Price Ramp, Validation of Non-Standard Subscription Terms, Validation of Tiered Products, Validation of Approval, Validation of Billing in Zuora, Validation of Subscription, and Rate Plans in Zuora, Creation of Subscription, Amendment of Subscription, Renewal of Subscription and Deletion of Subscription in Zuora, Validation of Price in Product Catalog in Zuora, Validation of Invoices in Zuora, Creation of Customized Reports in Zuora, Manual Bill Run in Zuora and posting Invoices, Case Management, Configuring POB Setups, Configuring RC grouping template in Revpro, Revenue Contract Grouping Setup in Zuora Revenue, Validation of Approval Process in Salesforce CPQ, Validation of Integration in Workato (Payload), Validation of End to End Scenarios, Attend Daily Stand Up, Scrum Call, Shares Daily Status Updates with Scrum Team, Support UAT Testing, Preparation of Test Plans and Test Cases, Attend Grooming Session
Senior Software Quality Assurance Engineer (Commerce Cloud)
Cricut
11.2021 - 08.2022
- Functional, Regression, Stress, and Performance test software application, Testing Commerce Cloud and Marketo, Prepare detailed, comprehensive, and well-structured test plans and test cases, Participate in development life cycle from requirements analysis through test, release, and maintenance, Hands-on experience with testing, analyzing, and troubleshooting communication between front-end and API / Web Services, Analyzing logs and debugging using browser debugging tools, Testing web-based software, Testing IOS and Android applications, Thorough understanding of QA methodology and best practices
Salesforce CPQ QA Consultant
PagerDuty
05.2021 - 11.2021
- Authoring Test Scenarios and Test Cases, Retest of Bug Fix, Validation of Sprint Stories, Execution of Test cases - New Business, Seasonal, Supplemental Agent Month, Renewals, Amendment, and Rip & Replace, Validation of Approval process, Support UAT Testing, Smoke Test in Prod after Golive
Salesforce QA Lead
Silverline
04.2021 - 07.2021
- Sprint Story QA testing, Design high-quality test plans, cases, and executions pertaining to enterprise-level projects, Managing Sprint Stories in Azure DevOps, Validation of Cases, Cases 360, Member, Plans, Claims, Benefits, Account, Contact, Primary Address, Validation of Sprint Stories, Validation in UAT and Supporting Business users in UAT testing, Attend Story Grooming Sessions and Backlog Refinement, Understand of Databases, Creation of Share point, Access Request, Training Document, Creation of Document in Confluence
Salesforce Quality Assurance Consultant (Service Cloud & D365)
Silverline
05.2020 - 03.2021
- D365 Quoting, Configure Quote in D365, Salesforce Service Cloud Testing, Case Management Testing, Validation of Accounts, Contacts, Cases, Payments, Proposals, Clients, Debts, Payment Ledger, Proposal Simulator, Settlement, User Role testing, Case Assignment, Queues, Community, Sprint Story QA testing, Managed Test Scenario Requirements in Confluence, Managed Testing Efforts in Test rail, Preparing QA Artifacts, Attend MuleSoft Daily Stand Up, Salesforce Field Service Lightning (FSL) applications testing, Performed API testing using Postman, Preparing Test Strategy and Test Plan, Support Smoke, regression, UAT, and Prod smoke test phases in QA, Peprod, and Prod environment, Execute E2E Test Cases, Attend Story Grooming Session and Backlog Refinement, Managed offshore team and mentored offshore team, Supported UAT Testing, Attended Daily Service Cloud/Community Stand-up calls, Logged Bugs and Triaged the bugs logged in Jira, Created Traceability Matrix and Test Cases for Sprint testing
SFDC QA Team
Digital Realty
11.2019 - 04.2020
- Requirement Gathering, Attend Grooming Session, Analysis of Requirement, Understanding User Stories and Execution of User Stories in Zephyr, Authoring Test Scenarios and Test cases for Bidirectional, End to End, and Functional User Stories, Opportunity to Case Creation for EMEA and NA Region, Validation of EMEA Colocation, Validation of Full Implementation (Original Case) for all Facilities [Power, Space, Service Exchange, Value Added], Attends Daily Status Updates, Executed Functional, Scrum User stories, Regression Test Cases, Defect Log in Jira, Mobile Application testing
End to End Test Lead
Salesforce
03.2019 - 11.2019
- Requirement Gathering, Attend Grooming Session, Analysis of Requirement, Review and analyze system requirements and BRD, Prepared Test Plan & Test Strategy based on BRD and Mapping Documents, Prepared Test Data for End to End Test Execution, Validation of Employer details and their Sales Profile in Salesforce.com (Org62) created by Workday, Validation of Territory Status, Quota Status, QuotastatusDate, Compplaneffectivedateand Comp ignore flag, Eligible for Renewal flaginOrg62, Creationof Quota in EOS after the Integration runs, Validating the Quota Informationtable, Validation of User, People, Position, Hierarchy, and Quotafilesfor theCommissionableEmployee, Validation of SalesProfile for LifeEvent with Business mappingdocument, Validation of SalesProfile for StackedEvent created in Workday, Manual Creation of SalesProfile for the Employeereturned fromLOA, Triggering the Adaptors (API) using Postman, Creating the Quota for Commissionable Employee in EOS(SalesProfile), Creating ContactDetails in support force for Commissionable Employee, Walkthrough of TestScenarios and test cases with Business and Stakeholders, Executed Functional, Regression, and Integration test cases, UAT Support and coordinated UAT execution with UAT BusinessLeads, Analysis of End to End &UAT bugs, Logging bugs in Jira and GUS, Validation in the database through SQL Queries
Salesforce Test Lead
S&P Global
02.2018 - 02.2019
- Scope of testing includes: End-to-End Testing, User Stories Testing, Risk Items (User stories impacting End to End), Use cases provided by both business units (MI & Platts), Validation of Tiered Pricing and Discounts, Validation of Approvals and Notification, Creation/Modification/Renewals/Deletion of Quotes for different Legal Entity with different Bill to and Ship to, Production Case Resolution for Platts Buisness unit, Validation of All FRICEW ObjectsPlatts Production Support ( Case Resolution), Role Base Testing based, Conversion Testing, Fulfillment Testing, Accountabilities, Preparing Test Strategy and Test Plan, Attend Daily Stand up and Scrum meeting, Walk through Test Strategy and Test Plan, Preparing Test Data required for Test Execution, Review of Test Scenarios and Test Cases, Walk through of Test Cases and Test Scenarios to Business and IT, Ensuring the Quality of Testing Activities to maintain Client Standards, Discuss Defects in Triage Call, Logging Defects in VSTS, Sharing Daily Status Execution Report with IT, Business and Project Management Team, Resolution of Case as Order Administration in Prod for Platts
Test Lead
Honda R&D Americas, Inc.
02.2017 - 12.2017
- Flashing of Firmware for Meter using Yokogawa Net Impress tool, Flashing of Firmware for Amplifier using Atmel-ICE driver, Flashing of Firmware for Tuner using J flash, Flashing of Firmware for TCU and Touch Pad, Prepared TJBA benches, Executed Health Check Test Cases for Navigation, B Zone, Wi fi and OTA after every alternative week, Attends Daily Stand Up Meet, Reviewed Test Cases for Navigation, OTA , Meter Misc
- Wi fi and SeatControl, Attends Daily Defect Triage meet, Executed Test Cases Associated With Navigation, AM tuner, Wi fi , OTA, Dealer Diagnostics, Settings App and B zone, Logged the Defects in JIRA, Discussed the Defects in Triage, Executed End to End Scenarios
Test Lead at General Motors through Wipro Technologies
General Motors
07.2015 - 02.2017
- Led team of Testers in business process, Assigns daily tasks, Attends Daily Stand Up meetings, Attends Sprint Review and Sprint meeting, Authored Test Scenarios and Test Cases for Appshop, Accounts, Connections and 3rd Party App, Attends Daily Defect Triage meet, Executed Test Cases Associated With Appshop, Accounts, Connections, Device Registration, and 3rd Party App like AYS, Logged the Defects in ALM, Discussed the Defects in Triage, Capture Screenshots, log files, Domain Experience in Navigation/Bluetooth/Multimedia, Identify and communicate testing gaps within test team, Compiles and Reports daily test results to Test Project Manager, Trains team members in test best practices, Attends sessions to write test scenarios, Develop Requirements Traceability Matrix (RTM), Desire to work in a fast paced, highly integrated, technology environment, Executed End to End Scenarios, Purchased Data Plan for Accounts and Connection App, Shared Daily Status and Weekly Status Report with Stake holders, Business, IT, In Vehicle Testing, Executes Customer Experience Test Scenarios eg : Driver Distractions, Data Billing Testing
Test lead at General Motors through Wipro Technologies
General Motors
04.2013 - 06.2015
- Responsible for Execution of Manual Test case, Responsible for Test Execution, Test case development (manual), modifications/enhancements, test case review, end to end support for simple applications and for reporting bugs and test bed issues, Monitors and escalates risks to PM, checks for schedule adherence to all milestones and assists the Test Manager in preparing final test report, Defect reporting, defect impact analysis, analyzing test results and troubleshooting issues, Prepare tractability matrix, Analyze test requirement and product specifications, analyze test tools and develop test plan
Integration Lead
Wipro Technologies
12.2008 - 09.2009
- Review of Test Scenarios and Test Cases, Walk through of Test Cases and Test Scenarios to Business and IT, Monitoring the Raised Defect and Responsible for Closure of Defect, Ensuring the Quality of Testing Activities to maintain Client Standards, Defect reporting and defect impact analysis, Sharing Daily Execution Report with IT , Business and Project Management
Project Engineer
Team
09.2007 - 11.2008
- Authoring High Level Scenarios and Test Cases, Logging Defects
Education
Bachelor's degree in Computer Science -
Shri Dharmasthala Manjunatheshwara College of Engineering & Technology, Dharwad
Dharwad Karnataka India05.2006
Skills
- Salesforce
- Oracle EBS
- D365 and Infotainment SAAS systems (Salesforce/Zuora)
- D365 Quoting
- Configuring Products, and Pricing Support
- UAT
- Preparing Test Artifacts
- SOQL
- Salesforce CPQ
- Salesforce Service Cloud
- Salesforce Commerce Cloud
- FieldServiceLightening
- Marketing Cloud
- Mulesoft
- Workato
- Microsoft CRM
- Oracle ERP
- Application testing
- Zuora
- Oracle CC&B
- Oracle Customer Care & Billing
- Lead to Quote
- Zuora & SFDC
- Agile Methodologies
- JIRA
- Confluence
- TestRail
- XRAY
- VSTS
- ALM
- Requirement traceability matrix using the latest tools and technologies
- Specialties: Improving processes, effective communication, and liaison between the test, development, and business teams
Certification
- Salesforce Administrator Certified
- Salesforce CPQ Certified
- Salesforce Service Cloud Certified
- Oracle CPQ Certified
- Scaled Agile Certified
- PMP
Timeline
QA Manager
Global Touchpoints
11.2023 - Current
Senior Software QA Engineer
Zendesk
05.2022 - 10.2023
Senior Software Quality Assurance Engineer (Commerce Cloud)
Cricut
11.2021 - 08.2022
Salesforce CPQ QA Consultant
PagerDuty
05.2021 - 11.2021
Salesforce QA Lead
Silverline
04.2021 - 07.2021
Salesforce Quality Assurance Consultant (Service Cloud & D365)
Silverline
05.2020 - 03.2021
SFDC QA Team
Digital Realty
11.2019 - 04.2020
End to End Test Lead
Salesforce
03.2019 - 11.2019
Salesforce Test Lead
S&P Global
02.2018 - 02.2019
Test Lead
Honda R&D Americas, Inc.
02.2017 - 12.2017
Test Lead at General Motors through Wipro Technologies
General Motors
07.2015 - 02.2017
Test lead at General Motors through Wipro Technologies
General Motors
04.2013 - 06.2015
Integration Lead
Wipro Technologies
12.2008 - 09.2009
Project Engineer
Team
09.2007 - 11.2008
Bachelor's degree in Computer Science -
Shri Dharmasthala Manjunatheshwara College of Engineering & Technology, Dharwad
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