Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Bhardwaj

Cupertino,CA

Summary

19 years of experience in software design including requirements gathering, design, development, interface implementation, testing, maintenance, developer and integration support.


Job Highlights:

  • Troubleshooting challenging production issues on Email infrastructure/protocols, Web Services – REST & SOAP, Authentication mechanisms – Single Sign-on, LDAP, oAuth, OIDC.
  • Worked directly with account executives, salespeople and product teams in an effort to help customers to implement solution to be successful on ServiceNow and Salesforce platform.
  • Building and maintaining applications on ServiceNow and Salesforce Force.com platform.
  • Design and development of Enterprise and Web applications using Core Java, J2EE, Struts, Hibernate, Spring and WebServices. Apex, Visualforce, Batch Apex, JavaScript.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Staff Technical Support Engineer

ServiceNow
06.2020 - Current
  • Solving most complex production & customer issues on ServiceNow NOW platform.
  • Debugging platform code for identifying and solving complex issues.
  • Integrating ServiceNow with other environment using web services (Soap and Rest).
  • Email infrastructure/protocols and Network troubleshooting.
  • Solving most challenging authentication issues with Single Sign-on, LDAP, oAuth, OIDC on ServiceNow platform.
  • Debugging the platform java scripts on ServiceNow platform.
  • Work with product team to fix the bugs on platform and prioritize them.
  • Tools: Splunk, Maven, Git, Perforce, SOAP UI, Postman, Wireshark, Eclipse, Jira, Confluence, ANT

Senior Customer Centric Engineer

Salesforce.Com Inc.
02.2019 - 06.2020
  • Solving most complex customer issues on Force.com platform.
  • Debugging platform code for identifying and solving complex issues.
  • Integrating Salesforce with other environment using web services (Soap and Rest).
  • Work with product team to fix bugs on Force.com platform and prioritize them.

Principal Developer Support Engineer

Salesforce.com inc.
06.2017 - 01.2019
  • Solving most challenging implementation scenario's during development on Force.com platform.
  • Integrating Salesforce with other environment using web services (Soap and Rest).
  • Working with account executives, salespeople and product teams in an effort to help customers to implement solution to be successful on Salesforce platform.
  • Expertise in Salesforce Development Platform using APEX (Use java at Backend), Visualforce, Batch apex, Bulk api's, SOAP, Rest.
  • Debugging product issues.

Critical Accounts Technology Engineer

Salesforce.com inc.
06.2013 - 06.2017
  • Troubleshooting APEX / Visualforce, triggers, web services and testing the product for apex development
  • Developing complex Splunk and queries for mining data to perform analysis and creating data dashboards for debugging.
  • Utilized different tools Delphi, Dice, SoapUI, Wireshark for debugging.
  • Developed new process for Knowledge creation which resulted in performance improvements for team.

Technical Lead

HCL America Inc. (Client : Symantec Corporation)
04.2012 - 06.2013
  • Project: Symantec Store - SMB (https://www.symantec.com/smb)
  • Analysis and Requirement gathering for development of online store portal for Small and Medium Businesses using core Java and Apache Wicket framework.
  • Design and development of API's to expose the Symantec store as a service using REST API framweork.

Senior Software Engineer

HCL Technologies (Client : Symantec Corporation)
04.2011 - 03.2012
  • Project: WorldPay Integration (https://www.symantec.com)
  • Developed and integrated WorldPay payment system with Symantec store which provides a globally connected, locally coordinated payment processing service for all sorts of businesses.
  • Design and development using Core Java, JPA, Spring-IOC, Servlets, Wicket, Weblogic, Oracle 10G.

Senior Software Engineer

HCL Technologies ( Client : Symantec Corporation)
08.2010 - 03.2011
  • Project: Hybrid Framework
  • Designed and developed a framework to redefine the Norton eStore page  independent of content framework and less dependency on different language, country HTML pages.
  • Developed the framework for Content and static data import/export.

Senior Software Engineer

Fiserv India.
12.2009 - 07.2010
  • Developed billing for billing instalments and to schedule the notification using event framework.
  • Technologies: Core Java, Hibernate, Spring-IOC, Servlets, Jboss 5.1, DB2.

Senior Software Engineer

GlobalLogic
10.2006 - 11.2009
  • Design and development of Content management System responsible for managing the content to display the coupons on the mobile devices.
  • Design and development of the CMS Data Generator fully responsible for generating the coupon content into the XML files.
  • Developed data importer to import the data generated by CMS Generator into the coupon server database.
  • Reviewed code and corrected errors.
  • Technologies: Core Java, Struts, Hibernate, Servlets, JSP, Web services (Xfire), Tomcat 5.5, MySql , XML, JMS.

Education

Post Graduate Diploma In Advance Computing - Software Engineering

CDAC ACTS Pune
Pune, India
2006

Bachelor of Technology - Electronics and Communication

U.P Technical University Lucknow
Uttar Pradesh, India
2004

Skills

  • Key Skills: Core Java, Spring-IoC, Servlets, JSP, Struts, Web services (Soap and Rest), JavaScript, JUnit, XML, APEX/Visualforce,
  • Product and Platform - Apache Tomcat, MySql, Oracle, Salesforce Cloud, ServiceNow Platform
  • Tools: Maven, Git, Perforce, Splunk, Dice, Delphi, SoapUI, Jira, Confluence, Wireshark, ANT, Eclipse

Certification

  • National Olympiad Certification for Mathematics
  • Sun Certified Java Programmer
  • Salesforce.com Certified Administrator
  • Salesforce.com Certified Force.com Developer
  • Salesforce.com Certified Force.com Advanced Developer

Timeline

Sr. Staff Technical Support Engineer

ServiceNow
06.2020 - Current

Senior Customer Centric Engineer

Salesforce.Com Inc.
02.2019 - 06.2020

Principal Developer Support Engineer

Salesforce.com inc.
06.2017 - 01.2019

Critical Accounts Technology Engineer

Salesforce.com inc.
06.2013 - 06.2017

Technical Lead

HCL America Inc. (Client : Symantec Corporation)
04.2012 - 06.2013

Senior Software Engineer

HCL Technologies (Client : Symantec Corporation)
04.2011 - 03.2012

Senior Software Engineer

HCL Technologies ( Client : Symantec Corporation)
08.2010 - 03.2011

Senior Software Engineer

Fiserv India.
12.2009 - 07.2010

Senior Software Engineer

GlobalLogic
10.2006 - 11.2009

Post Graduate Diploma In Advance Computing - Software Engineering

CDAC ACTS Pune

Bachelor of Technology - Electronics and Communication

U.P Technical University Lucknow

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