Sandeep Donthineni

Manager

Alumen spzoo

Poznan, Poznan

06.2016 - 12.2021

Created monthly reports for senior management summarizing operational performance metrics.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Initiated new projects that resulted in increased productivity across all departments.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Developed annual goals for each department based on market trends and competitor analysis.
Reviewed contracts before signing them on behalf of the organization.
Ensured compliance with all applicable laws, regulations, industry standards.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Coordinated cross-departmental projects to ensure timely and successful completion.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Streamlined communication channels, improving information flow and decision-making speed.
Enhanced customer satisfaction through the development of a customer service excellence program.
Managed risk by developing and implementing effective risk management strategies.
Implemented process improvements, resultingin an increase in operational efficiency.
Oversaw daily operations, maintaining efficiency and quality standards.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Oversaw marketing initiatives, increasing brand awareness and sales.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Conducted performance evaluations, providing feedback and coaching for team development.
Enhanced team morale and retention through recognition programs and career development opportunities.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.