Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SANDEEP JADHAV

SANDEEP JADHAV

mckinney,TX

Summary

A proven leader, problem solver, dyed-in-a wool consulting professional with 22 years of experience in communications industry across product and services sales, executive client relationship management, business development, product management, and technology consulting. A trusted advisor to clients with passion for identifying and solving for client problems and has delivered on outcomes consistently aligned to client’s strategic goals across multiple clients such as Verizon, AT&T, Intelsat, Echostar, C-Spire, Shaw communications in Americas, and British Telecom, Telstra outside of Americas. Excellent understanding of Communications Businesses, Operations, BSS OSS, and networks (Wireline, wireless, cable, satellite), industry priorities and trends. Has successfully provided solutions in Service Management (ITIL) implementations in ServiceNow (including TSM, TSOM) and HP stacks. Possess function understanding of ServiceNow products (telco and not telco SKUs). Has successfully delivered multi-million $ savings through business process transformation initiatives, operations optimizations through automations including RPA, generative AI, and now with agentic AI implementations Proficient in collaborating across infrastructure operations, service operations, and business operations groups to optimize processes, delivery efficiencies, and automate solutions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr. Manager / Director, Client Relationship

Infosys Limited
01.2018 - Current
  • Executive relationship management for Verizon Network Systems, Technology & Product Development, and Network Engineering / operations organizations for a $90M portfolio.
  • Voice of Customer driving outcomes by leading, guiding and collaborating across multiple products / solutions teams (such as AI, Engineering, Development, technology architecture, modernization practices).
  • Directed multiple transformation programs successfully in Verizon including legacy modernization, App rationalization across Enterprise Voice / VOIP, FiOS, iEN network programs.
  • Advocating and driving agentic AI implementations
  • Heterogeneous Agentic AI network performance management (RAN and Core) by leveraging telemetry, observability and alerts data which is aimed to save $5M annually and improve accuracy by 90%
  • AI Agents (BOTS) for service delivery and operations group to provide self help for Verizon’s enterprise products
  • AI agent for field operations to provide contextual insights and recommendations for tasks
  • A driven intelligent service qualifications for fiber broadband, FWA, and other consumer products
  • Leading AI driven platform creation to capture business value from business case initiation, Epic/feature creation, MVP packaging, effort estimations, to product delivery and subsequent value capture. Drove adoption for ERP (SAP4 HANA implementation) on this platform.
  • Lead ServiceNow service management platforms - TSM and TSOM for ticketing and operations management transformation for wireless and wireline operations groups. This adoption was stopped due to strategic priorities realignment from network operations group.

US Head - Communications Domain Consulting, Principal Consultant

Infosys Limited
01.2014 - 01.2018
  • Integrated Digital Platform transformation – Lead a product management team to consumer business at AT&T that achieved key capabilities such as real time transactions processing, enhanced fraud review, SOX compliance.
  • AT&T Order Management Transformation - Lead a product management team from concept to launch leveraging scaled agile for telecom order management retiring 4 COTS products in 2 years, with savings of over $50M. Lead user adoption across direct sales, indirect sales, order management operations user groups
  • Lead RPA implementation initiatives, including creation of RPA CoE with over 40 BOTs implemented across client organizations.
  • Lead contact center operations transformation for AT&T Business Operations group by bringing automations. lead Process Reengineering exercises in Service Delivery and Assurance Operations. Visited Contact Centers, Fulfillment Centers in order to understand on-the ground problems leading to providing high impact solutions, and subsequent high adoption.
  • Lead Communications domain consulting practice with service offerings of process transformation, business analysis, product management for US.

Lead Consultant

Infosys Limited
01.2002 - 01.2014
  • Instrumental in developing telecommunication consulting practice at Infosys. Established and led BA CoE, Process Lab, consulting mindset development programs, and innovation themes for CSPs.
  • Telstra (Australia ) - Service Assurance Transformation – Implement IPSM based HP suite of applications to enhance service and network operations. Lead business care preparation, define business requirements and collaborate with product owners to facilitate features / stories creation
  • C-Spire (US) - Social Media Strategy: As a business consultant, defined social media strategy for Cspire customers, non-customers as well as employees. Defined vendor evaluation framework, ROI for the program. This program was a great success with 30000 customers signing up and engaging on the social media platform within two days.
  • C-Spire (US) - 4G LTE Rollout: Lead business process definitions, OSS/BSS impacts, vendor selection for 4G network, SIM and phone providers. Defined program scope and business requirements for OSS/BSS impacts. Lead process and solution definition for switchovers between CDMA and LTE networks.
  • Verizon (US) - Divestiture Implementation: Define product rationalization strategy, identify branding and customer communications requirements. Engage with Marketing and Product Management for LBGUPS (Learn, Buy, Get, Use, Pay and Service) functions of Product Life Cycle. Define process, systems and operations alignment for the divestiture.
  • BT (UK) - Process transformation for service operations processes. Defined framework processes for service fulfillment and assurance, governance and rollout strategy for product specific processes. Lead a team of 10 business process consultants for the process rollouts. Defined KPIs and measurement guidelines.
  • BT (UK)- Network Assurance Transformation: Lead a Network Assurance Systems transformation program for next generation network. Lead a team of 15 consultants designing OSS solutions for the entire client Network in alarms collection & enrichment, in-domain / cross-domain correlation, network event management, trouble ticketing, proactive incident management, performance management, planned engineering works, predictive assurance / maintenance, physical and logical inventory management, workforce management etc.

Education

MBA - Information Systems

Pune University

Bachelor of Engineering - Mechanical Engineering

Pune University

Skills

  • Executive Relationship
  • Customer Advocacy
  • Product Management
  • Process Transformation
  • Large Scale IT transformations
  • AI Initiatives
  • Digital Transformation
  • OSS / BSS
  • Telecommunications / Networks
  • ITIL
  • Scaled Agile

Certification

  • Kellogg University - Product Strategy: Develop and Manage Successful Products
  • Cornell University - Advanced Certificate in Program Management
  • Stanford University – Machine Learning
  • SAFe Product Owner / Product Manager Certified
  • Infosys AI Aware Certified

Timeline

Sr. Manager / Director, Client Relationship

Infosys Limited
01.2018 - Current

US Head - Communications Domain Consulting, Principal Consultant

Infosys Limited
01.2014 - 01.2018

Lead Consultant

Infosys Limited
01.2002 - 01.2014

Bachelor of Engineering - Mechanical Engineering

Pune University

MBA - Information Systems

Pune University
SANDEEP JADHAV