A proven leader, problem solver, dyed-in-a wool consulting professional with 22 years of experience in communications industry across product and services sales, executive client relationship management, business development, product management, and technology consulting. A trusted advisor to clients with passion for identifying and solving for client problems and has delivered on outcomes consistently aligned to client’s strategic goals across multiple clients such as Verizon, AT&T, Intelsat, Echostar, C-Spire, Shaw communications in Americas, and British Telecom, Telstra outside of Americas. Excellent understanding of Communications Businesses, Operations, BSS OSS, and networks (Wireline, wireless, cable, satellite), industry priorities and trends. Has successfully provided solutions in Service Management (ITIL) implementations in ServiceNow (including TSM, TSOM) and HP stacks. Possess function understanding of ServiceNow products (telco and not telco SKUs). Has successfully delivered multi-million $ savings through business process transformation initiatives, operations optimizations through automations including RPA, generative AI, and now with agentic AI implementations Proficient in collaborating across infrastructure operations, service operations, and business operations groups to optimize processes, delivery efficiencies, and automate solutions.