Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Sandeep Jagesar

Queens Village,NY

Summary

Dedicated and client-focused banking professional with 10 years of experience in financial services and client relationship management. Passionate about delivering personalized financial solutions while upholding the highest standards of integrity, empathy, and ethical conduct. Adept at building trust with clients, understanding their unique financial needs, and providing expert guidance to help them achieve their goals. Committed to fostering long-term relationships through a customer-first approach, ensuring both financial success and client satisfaction. Seeking to leverage skills and experience to contribute to a dynamic team that values ethical practices and exceptional service in the banking and finance industry.

Overview

12
12
years of professional experience

Work History

Client Consultant II

Flagstar Bank
06.2024 - 10.2024
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Mapped, networked and penetrated client's organizational structure.
  • Increased client satisfaction by providing personalized consultation and tailored solutions for their specific needs.
  • Used refined consultative approach to identify points of engagement.
  • Acted as a primary point of contact for clients, providing expert advice and guidance on a range of banking products and services, including personal and business accounts, loans, and financial solutions.
  • Developed strong relationships with clients, addressing their needs and ensuring a high level of satisfaction through personalized service and prompt resolution of issues.
  • Conducted in-depth consultations with clients to understand their financial goals, and recommended appropriate banking products and services to meet those goals.
  • Processed complex transactions, including account openings, loan applications, and product modifications, ensuring compliance with bank policies, regulations, and customer needs.
  • Collaborated with internal teams (e.g., loan officers, risk management, and compliance) to ensure smooth execution of client requests and timely delivery of services.
  • Provided ongoing support for existing client accounts, handling inquiries, managing account maintenance, and troubleshooting issues in a professional and efficient manner.
  • Utilized banking software and CRM tools to manage client information, track interactions, and ensure accurate documentation of all transactions and communications.
  • Worked with the sales team to identify cross-selling and up-selling opportunities, contributing to business growth while maintaining a customer-centric approach.
  • Educated clients on digital banking tools, helping them navigate online platforms, mobile apps, and other resources to enhance their banking experience.
  • Consistently achieved performance goals related to client satisfaction, retention, and product recommendations.
  • Built relationships and created deeper network inside client organizations using consistent and proactive dialogue with multiple decision-makers.
  • Continuously updated industry knowledge and kept abreast of emerging trends, allowing for the provision of cutting-edge advice to clients.
  • Mentored junior consultants, sharing knowledge and best practices while encouraging professional growth within the team.
  • Collaborated with cross-functional teams to develop comprehensive strategies for clients, leading to successful project outcomes.
  • Utilized data analytics tools to perform detailed evaluations of client performance metrics, identifying key areas for improvement.
  • Fostered a positive work environment within the team, promoting open communication and encouraging collaboration towards shared goals.

Manager

Fitoor Cafe & Grill
06.2019 - 04.2024
  • Managed a staff of 15 people daily
  • Personal oversight of inventory ensured products were up to company standard
  • Personal oversight of staff scheduling to avoid conflicts, and guarantee no lack of customer service
  • Daily enforcement of DOH guidelines as well as procedures especially during the pandemic
  • Consistently exceeded expected monthly sales goals
  • An increased profit margin of select menu items by switching suppliers with lower costs
  • Increased customer social media engagement by 40%
  • Preformed daily walk-throughs of the site to assess and ensure cleanliness as well as preparedness
  • Completed daily cash control, and sales reports, optimizing the process for increased profit
  • Effectively administered payroll, time card reporting and entry and accurate compensation
  • The top priority is customer service and quality
  • Never opposed 'getting my hands dirty' - premise cleaning, dishwashing, food prep, customer orders/needs, opening and closing procedure

CSR

TD BANK
03.2022 - 10.2022
  • Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
  • Makes quality referrals to appropriate partners
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations
  • Performs a broad range of tasks of varying complexity and scope
  • Client service is the top priority; daily evaluation of client information to explore issues and develop personal solutions to maintain excellent service
  • Participates in opening and closing Store procedures
  • Opens accounts and related services
  • Originates loan applications prepares documents, and conducts loan closings
  • Many skills from the previous job (Capital One) carried over

Branch Ambassador

Capital One Bank
07.2019 - 09.2021
  • Enhanced the branch production rates by handling stand conflicts, evaluations, coaching, re-enforcing company policy as well as procedure
  • Client specialist - recommending specific products and services that align with individual needs, requirements, specifications and goals
  • Examined foreign passports and travel documents for proper verification of client identification
  • Reviewed OFAC sanctions alerts for global Money Services Business (MSB) operations
  • Prepared written dispositions by gathering and analyzing data to either clear or escalate alerts based on various anti-money laundering typologies and risk factors, which included recommendations to file Suspicious Activity Reports (SARs)
  • Analyzed and researched large sets of banking transactional data and potential fraud risk referrals by other lines of business for schemes, patterns, trends, anomalies, and possible collusion
  • Determined whether the alerted activity appears to be a false positive or legitimate
  • Assisted the financial institutions' compliance departments to draft regulatory reports and responses to regulatory inquiries
  • Facilitated escalations and collaborated with various stakeholders within the client's departments: Client On-Boarding; Anti Bribery and Corruption; Fraud; and, Sanctions and Embargoes
  • Assessed various special high-risk factors, including the following: identification of ultimate beneficial owners or legal representatives acting as politically exposed persons (PEPs); material negative news; and, other special risk factors identified by the client that constituted a high-risk recommendation (for example, the issuance of bearer shares, links to a high-risk industry or country, and complex corporate structures)
  • Performed Quality Assurance (QA) reviews of client deliverables for compliance with established procedures and guidelines, and provided concurrent constructive feedback to analysts to enhance their performance and maintain expected quality
  • Review and approve overdrafts and checks for cashing, and answer questions regarding accounts, loans, and statements
  • Provide personal financial counseling, assist with lending services, and build relationships with existing bank customers to sustain high satisfaction ratings and retention
  • Process daily customer transactions including ACH transactions and exception return items
  • Supervise Tellers and other teams on BSA/AML policies, including but not limited to CTR fillings and SAR filings and proper follow-up procedures with compliance
  • Analyze client data, documentation, and negative news in order to determine the Client Risk Profile as established under the Global CIP Procedures
  • Uphold all bank security policies and procedures
  • Facilitate processing ACH origination files and return them according to internal and industry deadlines
  • Process daily financial services requests such as Revocations, Reclamations, Claims, and Death Notices

Financial Associate

J.P. Morgan Chase, Chase Bank
09.2017 - 06.2019
  • Processed daily client transactions, including deposits, withdrawals, money transfers, loans, payments, and selling cashier's checks
  • Accurately maintained records of each transaction and ensuring all documentation and paperwork was in place and within compliance
  • Assisted clients with various questions and concerns related to their accounts and bank products
  • Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages
  • Assisted client relationship managers at the bank branch with customer account research and maintenance
  • Conducted each client transaction efficiently, accurately, and effectively
  • Helped clients access their safe deposit boxes, cash boxes, and items in the bank vault as necessary
  • Issued traveler's checks, cashier's checks, money orders, and other financial options
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Daily staff training on growth to align with company policy, procedure, new products as well as people skills
  • Daily highly effective communication between staff and clients
  • Developed highly empathetic client relationships and earned a reputation for going above and beyond
  • Understandably communicated with clients about account changes, new products, services, and potential personal upgrades
  • Highly tech savvy as the bank was moving into a digital age; learned, and coached staff as well as clients for self-service, simpler banking tools, and options, simplifying client life
  • Protected company assets with strategic risk management
  • Daily training on risk, AML, and compliance to protect the company
  • Client service is the top priority; daily evaluation of client information to explore issues and develop personal solutions to maintain excellent service

Case Management Associate

North Shore, LIJ
01.2015 - 01.2016
  • Responsible for establishing and processing all new cases
  • Responsible for the accuracy of all data entry per associate
  • Facilitate the retrieval of incoming payments, phone monitoring, email, and incoming and outgoing mail
  • Ordering medical records, prior billing statements, and receipts
  • Scheduling staff on office billing priority
  • Adapted to changes in the market for billing requirements
  • Became an internal part of organizational growth for continual improvement in customer service

Operations

LA Fitness
06.2014 - 01.2015
  • Front Desk
  • Daily Customer Service
  • Client account management
  • Monthly/yearly subscription collections
  • Monthly as well as daily billing
  • Managed all computer systems and trained staff with software updates
  • Handling all incoming business and client request info
  • Establishing new membership accounts including any and all add ons
  • Identified improvement changes regarding key processes for internal controls and accounting procedures

Sales Associate

Macys, Sunglass Hut
11.2012 - 06.2014
  • Day-to-day customer service
  • Daily Inventory of merchandise
  • Personal responsibility of the department
  • Customer financial transactions
  • Oversee activities directly related to making products or providing services
  • Review financial statements, sales, activity reports, and other performance data to measure productivity and goal achievement and determine areas needing cost reduction and program improvement
  • Direct and coordinate activities of businesses and departments concerned with product production, pricing, sales, and distribution
  • Direct and coordinate organizations' financial and budget activities to fund operations, and maximize sales while also increasing efficiency
  • Establish and implement departmental policies, goals, objectives, and procedures
  • Determine goods and services to be sold, and set prices based on forecasts of customer demand
  • Planned and directed activities such as sales promotions, and coordinating with other department heads as required
  • Perform sales floor work such as getting, assisting, stocking, and inventory
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

MARTIN VAN BUREN HS
Queens Village, NY

Skills

  • Cold Calling/Appointment Setting
  • Pipeline Management
  • Escalation Management
  • Multitasking
  • Customer Satisfaction
  • Team Leadership
  • Customer Engagement
  • Team Building
  • Product Knowledge
  • Conflict Resolution
  • Client Acquisition
  • Customer Retention
  • CRM Software
  • Strategic Planning
  • Client Management
  • Time Management

References

  • Asim Malik, Fitoor Cafe & Grill, Owner, 718-747-0101
  • Carl Tramuto, CAPITAL ONE, Senior Branch Manager, 917-226-8789
  • Melissa Mathews, CAPITAL ONE, Supervisor, 917-304-3245
  • Saif Milwala, MENTOR, AML ANALYST, 516-996-7776
  • Alaina Wilburn, TD BANK, Sales & Service Manager, 516-476-2999

Volunteer Experience

  • NORTHWELL HEALTH, CASE MANAGEMENT
  • NYPD DESI SOCIETY, COMMUNITY VOLUNTEER
  • QUEENS COMMUNITY BOARD 13, COMUNITY VOLUNTEER

Timeline

Client Consultant II

Flagstar Bank
06.2024 - 10.2024

CSR

TD BANK
03.2022 - 10.2022

Branch Ambassador

Capital One Bank
07.2019 - 09.2021

Manager

Fitoor Cafe & Grill
06.2019 - 04.2024

Financial Associate

J.P. Morgan Chase, Chase Bank
09.2017 - 06.2019

Case Management Associate

North Shore, LIJ
01.2015 - 01.2016

Operations

LA Fitness
06.2014 - 01.2015

Sales Associate

Macys, Sunglass Hut
11.2012 - 06.2014

High School Diploma -

MARTIN VAN BUREN HS

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Sandeep Jagesar