Sandeep Jhamb

· Manage multiple client accounts, from POC, account set-up, training, and workshops,.

· Manage cloud migration project.

· Communicate regularly with clients to gather requirements , and expectations, and provide an ETA based on the scope of work.

· Worked with in-house team to communicate client requirements, create and lead strategies.

· Maintain and built lasting long-term client relationships in a manner that doesn’t compromise project cost.

· Review the applications/infrastructures to ensure all system components are tested.

· Lead execution of Performance test suites for capacity planning

· Lead in generating client awareness to deviate from user base to throughput based testing.

· Manage client and in-house team coordination to identify and resolve technical level issues.

· Identifies key performance bottlenecks in applications by performing end-to-end root cause analysis.

· Recommended resolution for bottlenecks, and effectively meet client needs

• ConnectED/DLE/OL/Assessments - A suite of web-based assignment and assessment platform(s) that helps connect Instructors/Students to their coursework, a digital teaching and learning platform that saves students and instructors time while improving performance over a variety of critical outcomes
• Lead process improvement projects to reduce test times, integrate new tools and manage key tasks
• Manage AWS cost reduction project
• Work cross-functionally with other teams to streamline operations (Agile Integration Team)
• Working with Management/Application teams to create a workload model for projected usage traffic
• Gather statistics from Google Analytics to instrument user behavior and various application usage patterns
• Study design and implementation of applications, middleware, database, and operating system and ensure all system components are tested and tuned to acceptable levels of performance and resource utilization
• Creating and maintaining performance planning strategy that outlines current production workload distribution, performance requirements and test/production environment requirements and performance optimization results
• Lead execution of Performance Test suites for Load, Stress, and Performance areas for capacity planning
• Lead the chaos engineering experiments
• Created and executed load test scenarios with Chaos, Failover, high volume, Network latency, etc
• Implemented AWS CLI to develop scripts that cause faults during chaos engineering exercises
• Participated in RCAs (root cause analysis) of production incidents
• Lead shift-left initiative, for training DevOps/application teams on performance engineering methodologies, with KPI
• Responsible for handling multiple high complex performance test projects end-to-end and advise the application teams with performance tuning recommendations
• Partner with development, architecture and technical services teams and APM resources to create test data, scripts and scenarios
• Responsible for managing and creating database procedures required for test data creation
• Distill volumes of data, analyze performance results, and diagnose performance and capacity problems
• Experience using various APM tools for analyzing and monitoring performance bottleneck/issues
• Created custom Cloudwatch, APM monitoring tool dashboards for relevant monitoring
• Identifies key performance bottlenecks in applications by analyzing heap dumps and performs end-to-end root cause analysis on bottlenecks to pinpoint the reasons and analyzing performance concerns with respective teams
• Experience in configuring Jenkins with HP SRL as part of CI/CD process
• Liaise with project stakeholders and ensure effective communication within and outside of the project team
• Responsible for certification, verification of releases.

• An ERP solution to replace legacy liquor base system in order to reduce manual efforts to perform daily processes
• Actively involved as a lead in creation of detailed test plans, test cases and test scenarios for different application modules according to functional requirements and business specifications
• Reviewed test cases of and guided team into designing long-lasting and effective test cases for conducting smoke, functional, UI, regression testing as well as ad-hoc testing of client’s web application
• As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews
• Worked closely with BA team in developing use cases based on business requirements, actively involved in helping creating change requests to clarify vaguely defined requirements from business
• Worked as a liaison between BA team and development team, translated business specifications and requirements into functional test cases; took an active role in static testing activities such as design review and requirements inspections to identify ambiguity and inconsistency in requirements as well as improve UI Design of delivered product
• Identified, analysed, and documented defects utilizing Team Foundation Server as defect tracking system
• Created tractability matrices, test and bug reports and other test related documents
• Working on creating automated regression script using Visual Studio
• Experience in Waterfall, Agile and Scrum modeling process
• Experience in developing Functional Requirements Document (FRD), System Requirements Specification (SRS) and Use Cases
• Extensive experience in Requirements gathering, analysis and understanding of AS-IS and TO-BE models, Gap analysis, documentation and high level design of Business Processes
• Exceptional collaborator adept at bridging the business and technical needs
• Participated in business and technical design sessions with architects and developers
• Conducted walkthrough of system development to business
• Administered Change Management using the Sharepoint
• Knowledge in Manufacturing, Distribution, Services, Retail, Financial and business processes.
• Collaborated with developers and project managers to assess program capabilities, features and testing demands.
• Drove corrective actions to accomplish project closure and recurrence control.

• SEMS (SteelMan Enterprise Management System) - integrated suite of enterprise-wide software solutions tools developed exclusively for suppliers and processors of steel and other metal products that addresses the unique requirements of the metals industry, not found in generic (ERP) packages
• Created manual Test Cases in HP QC/HP ALM for various User Stories based on Release and Sprint Plan
• Executed test cases and test scripts for manual and automation testing
• Defects are raised in the HP Quality Center/HP ALM for logging, tracking and reporting bugs in the application
• Routinely defines new performance/testing scenarios based on the client provided QA use cases and inputs
• Leads automation testing - creating detailed test scenarios, building scripts, and regressively testing software releases thru QTP automated scripts for system integration
• Work with Macros to automate creation of scenario file, data import into SQL DB tables, and to fulfill other scripting requirements
• Serves as Lead Performance Tester - developing, monitoring, and reporting performance problems
• Effectively develops utility functions for optimizing and enhancing LoadRunner scripts
• Creates and executes performance scenarios for benchmarking to optimize Server/Application configuration
• Identifies key performance bottlenecks in applications, and performs end-to-end root cause analysis on bottlenecks to pin point the reasons
• Analyzed performance concerns with Developers and DBAs
• Actively participates in generating, analyzing and interpreting the latest Oracle STATSPACK/ASH reports
• Regularly provides detailed supporting information through reports for bottleneck/performance analysis
• Closely coordinates with team to document the application ERP system using Sybase PowerDesginer
• Proven ability in writing SQL queries to successfully resolve all identified data modification issues
• Lead Application Support: Working with end-users on daily basis resolving their issues related to applications
• Performed daily management and maintenance of PostgreSQL
• Provide DBA Support to development teams
• Maintaining cron jobs/jars/php files
• Works with Development and Infrastructure team to identify root cause of breakdowns and maintain system performance
• Microsoft Dynamics AX
• Developed automated scripts for executing performance tests using LoadRunner
• Defined performance scenarios based on client provided QA use cases and inputs
• Executed load test to verify performance
• Fabricated application on more detailed level, which can help design welding/assembly parts to serve the automobile industry
• Managed database backup and restored system across multiple servers.

• Enterprise software solutions used purchasing, forecast and supply estimation
• Identified and eliminated performance bottlenecks during the complete development lifecycle processes
• Accurately produced regular project status reports to senior management to ensure on-time project launch
• Identified specific queries, which were taking too long; optimized those queries to improve performance
• Verified that new or upgraded applications meet specified performance requirements
• Worked closely with software developers and took an active role in ensuring that software components meet set standards
• Independently developed LoadRunner test scripts according to new test specifications and requirements
• Developed and implemented load and stress tests with LoadRunner, presented performance statistics to application teams, and provided recommendations of how and where performance could be improved
• Analyzed, interpreted, and summarized meaningful results in a complete Performance Test Report
• Utilized LoadRunner, executed multi-user performance tests, and used online monitors, real-time output messages and other features of the LoadRunner Controller
• Configured HP Performance Center web- enabled user interface and stored all the test scripts, load test configurations, test data, and the results.

• Developed and implemented strategic test plans and test procedures to be used for manual testing
• Successfully implemented new ways in capturing key business transactions to verify key components of applications, such as: response from database tables, links, and images; viewed in multiple browsers
• Tested various links on the Home Page, text-hyperlinks, image-hyperlinks, and web-based applications
• Routinely conducted pair wise and end-to-end tests to validate weekly software builds using QTP
• Wrote detailed modification request for bugs in the application, and helped developers to track issues
• Conducted test procedures for ensuring that the changes met with the requirement specifications and the expected results in the test cases
• Performed usability, as well as positive and negative testing in QTP.

• Worked closely with the QA Team on the implementation of a Client/Server Application called Web-Simon - application was used for developing invoices quotation for multiple shipping corporations
• Liased with team manager in supervising, guiding, and supporting a group of 4 team members in their testing efforts; presented operations report directly to the test manager and the project manager
• Responsibilities included: testing web-based applications and vendor products, inputting and tracking bug fixes via corporate "bug tracking" software, and interfacing with development to resolve defects
• Interacted with developers and business analysts to discuss possible technical problems that may occur
• Involved in the complete testing life cycle (involved in SDLC too)
• Developed the test plans and test procedures used for manual testing
• Performed functional testing, system testing, and end-to-end testing
• Demonstrated ability in analyzing test data, preparing test data, performing actual testing, as well as checking and verifying outputs
• Validated the data and the running of the file in production
• Worked with both the business and developers to fix issues
• Participated during weekend releases and routine maintenance outages
• Tasks included stop/starting the system and verifying system functions.

• Installed, Configured & Maintained Windows 2000 Server, IIS5.0, Cold Fusion 4.5 Server, Webtrends Enterprise 5.5 on Compaq Proliant Servers – 1850R, DL360, DL380 & ML530
• Installed, Configured & Maintained Redhat Linux 7.0 on Compaq Proliant Servers – DL 360 & ML 570 (Raid Configurations)
• Installed, Configured Cold Fusion Client 4.5, Oracle Client 8i, MS Office 2000 on IBM Desktops & Laptops
• Norton Ghost 6.0 & 7.0 Enterprise Software of Symantec Corporation was used to build multiple servers, Desktops & Laptops
• Installed, Configured & Maintained VNC Software of AT&T on Windows NT Servers for Remote Login & maintenance of various servers on LAN network
• Scheduled for Backup of directories & files for servers using Arc Serve 6.61 software with Compaq Storage works TL 881 Tape Drive – 40GB
• Maintained various Cisco Switches – 2948, 1548 on LAN network
• Visio Professional 2000 was used for Network Documentation
• Maintained Spares of Various Compaq Proliant servers for – Memory, CPU, RIBs & Array Controller cards, Ultra SCSI Hard disks & System boards etc
• Tested Compaq Proliant servers using Compaq Diagnostics Software.

• Installed, Configured & Maintained Web Servers, Database Servers, Application (Object) Servers, FTP Servers, File Server in QA, Production environment on Compaq Proliant Servers & Dell Power Edge Servers
• Integrated performance monitoring & fine tune on Web Servers, Database Servers & application Servers was conducted
• Installed, Configured & Maintained RAS using 3Com Super Stack 1500 base unit & 4 port analog units for remote logion to Network
• Configured the Laptops for connecting to the Network from remote
• Provided Network Security on LAN, WAN and on Firewall – enabled Ports for in & out, Web etc
• Installed, Configured & Maintained VPN Server on LAN
• Configured VPN Client Software on client systems connecting remotely to LAN Network
• Installed, Configured & Maintained Compaq, Dell Desktop systems & Dell, Sony Laptops on the Network
• Supported for remote Laptop users
• Tech support to Users, Development & Designers
• Implemented & maintained – Total virus defense suite from Network Associates on Servers, Desktop systems & Laptops
• Installed & Configured DNS Server on File Server
• Installed, Configured & Maintained SQL Server 7.0 Enterprise on Windows NT 4.0 Server & Standard version on Client Systems
• Installed & Configured Visual Studio 6.0 & MSDN Library software on Windows NT 4.0 systems of Designers & Developers
• Installed, Configured & Maintained PC Anywhere 32 software on Windows NT 4.0 for remote login to the Network & maintenance of Production Compaq Proliant Servers at Data Center Exodus
• Scheduled for Backup of directories & files for servers using Arc Serve 6.61 software with DLT Tape drive – 40 GB
• Maintained the Cisco Routers – 7200 & 2500 series on T1 line & various servers – Ms Exchange 5.5, IIS 4.0, Site Server 3.0 E-Commerce, SQL Server 7.0 and SMS server etc on Network
• Provided Network Security on LAN & Firewall
• Installed & Configured IIS 4.0 on Compaq Proliant 1600 Server & moved existing company sites to new server
• Maintained mailboxes & Internet mails in MS Exchange Server 5.5
• Monitored the Network traffic, Managing Inventory, Help Desk Support & Troubleshooting etc using SMS Server
• Troubleshooting the problems in the Network for smooth function of Network
• Fine – Tuned & Scheduled for backup of directories & files for various servers in the Network
• Prepared the Technical documentation for various servers on the Network
• Maintained Internet Information Server 4.0 & Company domains
• Installed Backup Domain controllers for various PDC servers on the Network.