Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Supervisor
Allied Universal Security Services
Sacramento, CA
07.2022 - Current
Achieved results by working with staff to meet established targets.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Followed all internal procedures and post orders at the assigned post, including supervisory, training, and operations functions.
In the event of minor incidents (internal to Security Professionals and/or external to client locations), ensuring appropriate action was taken, reports were properly completed, and appropriate parties were promptly notified.
Assigned work tasks to security professionals and supervised their work throughout the day.
Identified any personnel problems occurring at posts, such as employee relations complaints, or other concerns, and forward any such issues to the Account Manager.
Made recommendations for counseling and/or disciplinary action, including termination
Established and maintained positive client/security relationships through frequent tenant/client contact and support
Performed Security Professional type job duties on an as-needed basis by standing post
Fountain Director
Cal Capital Holdings
Sacramento, CA
01.2022 - Current
Spearheaded innovative approaches to resource allocation and strategic planning.
Directed work of lighting and sound crews to coordinate efficient production operations.
Formed strategic partnerships and connected with potential clients to drive business development.
Evaluated scripts to identify creative strategies and resource needs.
Responsible for hiring reputed top legal and accounting firms to represent the company during due diligence
Increased company’s outreach by 25% and helped the company bring new deals via cold calls and email campaigns.
Dispatcher
KPK Trucking Inc
Sacramento, CA
08.2020 - 01.2021
Directed investigations to verify and resolve customer or shipper complaints.
Maintained updated and detailed records of calls in physical and electronic database.
Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Went many days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
Coordinated repairs to vehicles to maintain fleet operations.
Warehouse Associate
Amazon
West Sacramento, CA
05.2019 - 01.2020
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Operated PC and RF-based computer systems for inventory management.
Entered quantity received against purchase order in computer system.
Performed inventory counts and stocked merchandise.
Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Shipped material and performed boxing, packing, labeling and preparation of related documents.
Prepared orders for shipment by picking, packing and labeling merchandise.
Sales Associate
Macys Department Store
Roseville, CA
05.2018 - 10.2019
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Maintained records related to sales, returns and inventory availability.
Maintained customer satisfaction with quick and professional handling of product returns.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Answered customer questions about sizing, accessories and merchandise care.
Provided positive first impressions to welcome existing, new and potential customers.
Enhanced product presentation and promotional material displays, working alongside retail representatives.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.