Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

SANDEEP KAUR

Carteret,NJ

Summary

Hardworking Customer Service Representative and Quality control with 12 years of experience working with Retail and warehouse environment . Trained in project and time management with extensive knowledge of Returns, inventory and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job Operations Implementation Analyst position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Assurance Specialist

DHL
Avenal, NJ
07.2022 - Current
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Reported problems and concerns to management.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Inventory Control Clerk

Target
08.2017 - 07.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise , clearly labeling items, arranging according to size or color, and preparing attractive displays.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Update inventory as needed
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Input data in MS excel sheet to create updated status reports for quick reference of project progress and deadlines.

Retail Crew leader

HMS HOST
09.2016 - 06.2017
  • Provided high-quality customer service to optimize customer purchasing and payment process.
  • Educated customers on available product options to meet and exceed customer service experience.
  • Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
  • Ensures proper portion control in the preparation of food and proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products
  • Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required while following all the company's customer service and cash handling policies and procedures
  • Assists the Manager or Supervisor in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Accurately and efficiently processes orders while following recipes and or product directions
  • Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing

Quality Control / Auditor

Amazon
08.2014 - 07.2016
  • Completed final inspection prior to shipping
  • Utilized computer to complete packaging and shipping information
  • Inspected product to  specification of the work order.
  • Identified and eliminated surface defects
  • Labeled final product per job order specifications
  • Checking and recording incoming and outgoing goods to and from the warehousePerforming
  • physical counting of goods and entering information into the computer
  • Using logics and creativity in improvising space utility inside the warehouse
  • Ensuring proper ventilation and temperature for the goods for longevity
  • Reporting products damaged in transportation or not matching with the purchase orders
  • Applying quality checking methodologies for confirming the quality of goods supplied by vendors

Quality Control Technician

Bed Bath and Beyond
10.2013 - 07.2014
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Inspected outbound shipments and conducted the random sampling to ensure product quality.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Presented clear, organized data in graphs, charts, tables and written reports.

Retail Customer Service, Cashier

Sunoco Inc
11.2011 - 10.2013

  • Committed to assisting others and work well in a team environment.Maintain a positive attitude towards the work.
  • Answered telephones and directed call to Sunoco.
  • Greeted customer as they entered the store, Keep the work area organized all the times.
  • Performed an array duties requested by managers.Maintain constant presence on sales floor to address customer needs.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Wrote sales slips and sales contracts.

Retail Photo lab Technician

Walgreens Inc
02.2011 - 11.2011

  • Maintain customer confidentiality, complete order envelopes for customers.
  • Develop, price and package photo orders.
  • Processed an average of 150-200 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers. Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Processed shipments and maintained organized stock shelves.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers

Customer Service Retail Sales Associate

Shoprite Inc
06.2007 - 02.2011
  • Train new employees in superior customer service skills.
  • Displayed a positive, helpful attitude on daily basis that was praised by customer.
  • Excellent in cash handling.Awarded Employees of the month twice.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded quickly to customer inquiries, answering questions and offering insight into products. 

Education

Associate - Network And System Administration

Middlesex County College

H.S Diploma -

Senior High School

Skills

  • Customer service-oriented,People-oriented
  • Data entry,Basic administrative knowledge
  • Excellent communication skills
  • Detail-oriented,Staff training and development
  • Outstanding interpersonal skills
  • Retail merchandising specialist
  • Superior organization ability
  • Sales experience,Goal-oriented,Strong work ethic
  • Bilingual in Punjabi,Hindi, Urdu
  • Friendly demeanor
  • Identify and list production data such as quantities, PPH, and operating calculations
  • Prepare detailed records or reports such as receiving reports, operating logs, quantities
  • Work with minimal supervision; under pressure and on several tasks at same time

References

Manager        Samson      8044297047

Manager         Rene            7327429427

Certification

Lean Six Sigma yellow Belt certified

leadership certified

Quality management system certified

Timeline

Quality Assurance Specialist

DHL
07.2022 - Current

Inventory Control Clerk

Target
08.2017 - 07.2020

Retail Crew leader

HMS HOST
09.2016 - 06.2017

Quality Control / Auditor

Amazon
08.2014 - 07.2016

Quality Control Technician

Bed Bath and Beyond
10.2013 - 07.2014

Retail Customer Service, Cashier

Sunoco Inc
11.2011 - 10.2013

Retail Photo lab Technician

Walgreens Inc
02.2011 - 11.2011

Customer Service Retail Sales Associate

Shoprite Inc
06.2007 - 02.2011

Associate - Network And System Administration

Middlesex County College

H.S Diploma -

Senior High School

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SANDEEP KAUR