Sandeep Pachauri
Delhi,New Delhi
Summary
Dynamic and results-driven hospitality professional with over 14 years of experience in the F&B industry. Currently serving as the Corporate General Manager at Rubarru, overseeing operations of multiple outlets. Proven expertise in brand building, team leadership, customer experience, and revenue generation through innovative concepts, live events, and strategic execution. Adept at leading teams, optimizing operations, and launching new ventures from concept to success.
Overview
1
1
Certification
Work History
Corporate General Manager
Rubarru Clubstraunt
Gardens Galleria Mall Noida
08 2021 - Current
- Enhanced company reputation by developing strong relationships with clients, vendors, and industry partners to facilitate mutually beneficial collaborations.
- Boosted revenue growth by establishing new business opportunities, analyzing market trends, and executing targeted sales strategies.
- Ensured consistent product quality by overseeing operations across multiple departments while maintaining rigorous quality control standards.
- Negotiated favorable contracts with suppliers/vendors securing lower prices on goods/services without compromising quality standards.
- Reduced operational costs by identifying areas for improvement, implementing cost-saving measures, and optimizing resource utilization.
- Mentored junior managers by providing guidance on best practices for leadership development, decision-making processes, and strategic planning techniques.
Restaurant Manager
Lord of the Drinks
Noida
03 2019 - 08 2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Bar Manager
Lord of the Drinks
Lower Parel, Mumbai
03 2018 - 02 2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 43% improvement over prior onboarding process.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Assistant Restaurant Manager
Lord of the Drinks Meadow
Hauz Khas Village, New Delhi
08 2016 - 03 2018
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 55 restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
F&B Executive
The Flying Saucer
Nehru Place, New Dwlhi
03 2014 - 02 2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Restaurant Captain
Boom Box Cafe
Khan Market, New Dwlhi
04 2012 - 02 2014
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Set tables for basic and specialized services based on reservations.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Supervised section of 25 tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Maintained cleanliness of overall dining room.
- Enforced proper hygiene practices among staff members as per health regulations.
Steward
Hyatt Regency
BhikaJi Cama Place, New Delhi
10 2010 - 02 2011
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Provided valuable feedback during menu planning sessions by suggesting innovative dish ideas based on passenger preferences.
Education
BHMCTT -
2011
- Completed professional development in F&B Service
- Awarded Best Student of the Batch
Bachelor Of Art - Geography, English, Military Science & Strategic Studies
2009
- Awarded Best Student of the Year
Skills
- Recruitment
- Deadline-oriented
- Relationship building
- Operations management
- Consistently meet goals
- Budgeting
- Staff training/development
- Performance improvement
- Employee scheduling
- Food preparation and safety
- Effective leader
- Efficient multi-tasker
- Recipes and menu planning
- Employee reviews
- Inventory management
Accomplishments
- Launched and scaled Four successful F&B outlets under the Rubarru brand.
- Increased overall footfall and revenue by 30% through strategic marketing and event innovation.
- Reduced operational costs by 10-12L annually through process optimization.
- Achieved 4.5+ star ratings across major review platforms through guest experience improvements.
- Recognized by company leadership for outstanding management and expansion results.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 15-20% growth of customer base.
Affiliations
- Founding Team Member, Rubarru Hospitality Group
- Active Contributor, Noida Food and Hospitality Network
- Community Partner, Live Music & Culinary Artists Association (Local Events)
- Collaborator with Local Artists and Event Management Groups for F&B Nightlife Programming
Certification
- Advanced Hospitality Service Training In-house (Rubarru)
- FSSAI Food Safety & Sanitation Training – 2023
Personal Information
Name: Sandeep Pachauri
Phone: +91 9716623670
Email: sandippachauri11@gmail.com
Permanent Address: A426, Second Floor, Durga Marg, Mandawali, New Delhi - 110092
LinkedIn: linkedin.com/in/sandippachauri
Languages Known: Hindi (Native), English (Fluent)
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the particulars mentioned in my resume.
Timeline
Corporate General Manager - Rubarru Clubstraunt
08 2021 - Current
Restaurant Manager - Lord of the Drinks
03 2019 - 08 2021
Bar Manager - Lord of the Drinks
03 2018 - 02 2019
Assistant Restaurant Manager - Lord of the Drinks Meadow
08 2016 - 03 2018
F&B Executive - The Flying Saucer
03 2014 - 02 2016
Restaurant Captain - Boom Box Cafe
04 2012 - 02 2014
Steward - Hyatt Regency
10 2010 - 02 2011
Delhi Paramedical & Management Institute (DPMI) - BHMCTT,
Dr. B.R Ambedkar University - Bachelor Of Art, Geography, English, Military Science & Strategic Studies