SANDEEP PRABHAKAR
Cypress,TX
Summary
2 Years of part-time experience working as an IT Customer Rep at Texas Tech University, and a Mathematics major seeking an internship and/or full-time employment opportunity. I'm Proficient with the Microsoft Office Suite and familiar with C and Python. Capable of developing activities that enhance an understanding of mathematical concepts. I have proficiency with Google Meets, Docs, Microsoft Teams, and Zoom. Also, I'm a U.S. citizen.
Overview
4
4
years of professional experience
Work History
Student Technician
Texas Tech University
09.2024 - Current
- Handled Remote desktop support for customers using both MacOS and Windows
- Assisted with meeting our team goal of 95% positive surveys
- Assisted in managing compromise waves and helped reduce backlog in ServiceNow.
- Managed in assisting customers regarding Multifactor Authentication and Active Directory issues
- Provided in-person customer service assistance
- Provided insights in team meetings regarding Service effectiveness and Customer satisfaction.
Student Analyst
Texas Tech University
04.2024 - 09.2024
- Used Communication techniques to resolve customer issues regarding Texas Tech web services
- Researched and documented Solutions for new IT service-related issues.
- Made an impact on reaching our organization’s Goals
Food Service Worker
Philmont Scout Ranch
05.2022 - 08.2022
- Required to serve customers based on dietary needs (cultural or medical), cleanliness, and courteousness
- Helped with maintaining a clean and professional space for coworkers and customers alike
- Was able to serve at least 100 customers per meal, per day
Education
Associate of Arts - Mathematics, English
Texas Tech University
Lubbock, TX05-2026
Skills
- Fluent Communications
- Analytical Thinking
- Good Teamwork
- Attention to Details
- Research Skills
- MS Office Suite
- Basic Spanish Speaking Skill
- Basic Actuarial Knowledge
- Familiar with C and Python
- Help desk support
- Incident documentation
Languages
Hindi
Professional Working
English
Full Professional
Tamil
Professional Working
Timeline
Student Technician
Texas Tech University
09.2024 - Current
Student Analyst
Texas Tech University
04.2024 - 09.2024
Food Service Worker
Philmont Scout Ranch
05.2022 - 08.2022
Associate of Arts - Mathematics, English
Texas Tech University