SANDEEP SAKINALA

Over 15 plus years of experience in IT industry with over 9+ years of experience in ServiceNow platform as both Developer and Administrator including design, development, testing and implementation of the projects. Around 12+ years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM and ITBM suite (ServiceNow). Worked on Employee OffBoarding/OnBoarding/Separation Module where requests can be raised only by HR Dept. Understanding of IT Service Management (ITSM) and the ITIL business process maintain service level agreement (SLA) and monitor an SLA workflow. Customized and created workflows for Change Management, Configuration Management, knowledge management and for service catalog items. Hands on experience on various ServiceNow Modules like Service Catalog, Incident, Problem Change Management, SCRUM, Configuration Management Database, Asset, Knowledge, Release, Content Management, Reporting and Integration with Web Services. Experience in, Monitoring tools, Bridge calls, Outage Communication, Business Impact Analysis, IT Service Continuity Management, SLA Management. Good understanding of Helpdesk / Service Desk, Change Tasking, Service Level Agreement and Service Request Management. Facilitated workshops to address the essential requirements for the Servicenow GRC implementation focusing on ITIL, CoBIT and HIPAA's best practices. Developing integrations both inbound and outbound. SOAP & REST. Configured and Customized Performance Analytics Module. Upgraded from Helsinki to Istanbul. Worked on Orchestration. Configured OKTA for SSO. Also participated in Upgradation from Helsinki to Jakarta. Worked On Performance analytics module for reporting and dashboards. Analyzing the existing request items on SharePoint and migrating them to Service-Now Have good working knowledge PPM and Timecards.

• SERVICENOW ADMIN CERTIFIED — 20097474

• Experience on other BMC Remedy tools - Remedy Migrator 5.X, Remedy Import 6.x Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases Defined the ITAM process I.e. SAM and HAM Participated in the integration activities between SERVICENOW and COUPA and SERVICENOW SAILPOINT Defined Policies and Procedures for SAM/HAM Good understanding of Remedy Mid-tier system and Web Services. Excellent team member with a strong ability to lead and balance multi-project workload. Extensively worked on Configuration and maintenance of UI Policies, Client Scripts, Business Rule, UI Action and Script Includes by using Glide Form, Glide System and Glide Record objects used by several other important objects. Scheduling cloning and migration of data from instances with ServiceNow. Imported data from various Data Sources using Import Sets and Transform Maps. Incident Management where issues of high critical Infrastructure and Applications in production environment were facilitated with escalations, outage communications, and bridge calls management targeting restoration of services the sooner. Monitoring tools are leveraged to detect the most of the incidents. Experience in handling large number of data import and data export in ServiceNow. Created UI pages to use them in Service Catalog, designed buttons & context menus both in form and lists using UI actions. Involved in all process improvement documentation, diagrams and Knowledge base tutorials used by the Admin team and uploaded each document to the SharePoint Site. Configured new Approval Process, Assets, and Configurable Items. Change Management where the configuration items' (CIs) change request are approved after understanding the business impact, operation hours, duration of the change and reason for the change. Good communication, analytical, leadership and project management skills.