Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Shivakumar

Aubrey,USA

Summary

Experienced Quality Assurance Engineer with nineteen plus years of experience in the IT Industry. Well versed with telecom domain and various testing phased. Key skills include Testing, Test Management and Quality assurance. Experience of working both in Agile and waterfall methodologies. Also, a Certified Scrum Master and SAFe 4 Certified Practitioner. Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Test Manager

IBM
Dallas, TX
03.2016 - Current
  • Working with business and technical teams to understand their business needs, prototype the proposed requirement. Provide new and improved technical solutions to reduce the operating, maintenance, cost and Time To Market (TTM).
  • Participating in Program Increment (PI) session, scrum ceremonies and attending the PIF (Project Initiation Forum) meeting, understand business requirements and brainstorming on various possible solutions and coming up with design with cost benefit analysis.
  • Manage application user stories and EPICs using Jira tool, co-ordinate product backlog grooming, establish and baseline sprint schedules. Handle daily stand-up SCRUM and identify risk and dependencies.
  • Utilizing in-depth technical expertise in Siebel technology, Domain knowledge in Telecommunication sector and Customer Relationship Management(CRM), functional knowledge of AT&T Sales platform and AT&T products in conjunction with new Cloud and Continuous Integration and Continuous Delivery (CI/CD) platform and responsible to translate the architecture into self-contained microservices architecture.
  • Performs root cause analysis, technology evaluation, and design spikes to define architecture supporting high-quality resilient software. Discussing with AT&T and IBM to resolve the critical design or architecture issues during testing and after the deployment in production. Helps breakdown, estimate, and provide just-in-time design for small increments of work.
  • Report daily project status to project stakeholders and tracking
  • Application/Project Details – Role
  • 1) CPS IW – Quality Assurance Manager
  • 2) GWA (GOSS Workflow Application) – Test Manager

Test Manager

IBM India Pvt. Ltd. India
, India
03.2004 - 03.2016
  • Produces the Project Plan (IBM ADM PM Workbook) and Project Schedule. Manages project FTPs, schedule and quality.
  • Manage approved projects and has accountability to ensure Milestone and Decision Gates artifacts are completed
  • Performed critical role of interface and representation of the AT&T Business community/end-users, in which sets priorities as provided by AT&T Business Partners.
  • Participated in the requirements phase and in portions of the business design phase of any new project.
  • Continues participation for the duration of any project with their emphasis on communication, setting priorities, and ensuring that the AT&T business requirements are being met.
  • Coordinated non-system related activities and Out of Scope application activities with the IBM Project Manager.
  • Ensured that commitments are met and work products are delivered on schedule.
  • Reviewed application risks, dependencies and schedules along with project stakeholders and communicated in timely manner.
  • Tracked and ensured that application level issues are successfully resolved.
  • Coordinated communications, change requests and commitments at the application level.
  • Ensured that multiple projects for the application are delivered to production successfully.
  • Handled Project completion by facilitating a Lessons Learned Session, obtaining approval on final Milestone Gate, and closing out the Project.
  • Responsible for managing scope, planning, tracking, change control, aspects of the project.
  • Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the Senior Management.
  • Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
  • IBM GBS – AT&T – Nov’07 – Mar 16
  • Application/Project Details – Role
  • 1) CTP (Common Test Platform) / NC3 / GPS – Quality Assurance Lead/Test Lead

Test Specialist

IBM GBS – TELSTRA
08.2006 - 11.2007
  • Involved in System Testing, Connectivity Testing and Performance testing.
  • Test Plan and Case preparation.
  • Data setup for the overall project.
  • Utilize in-depth knowledge of functional and technical experience in conjunction with industry and business skills to deliver solutions to customer.
  • Responsible for supporting the projects throughout their life cycle from system test perspective.
  • Created a RCA template which gives the Root Cause Analysis of an issue which helps in decreasing the UAT (User Acceptance Test) issues, Production issues and system test issue.
  • Application/Project Details – Role
  • ECHIDNA/REBILL – Test Specialist

Customer Service Representative

IBM BTO – IBM.com
03.2004 - 08.2006
  • Handling first line calls for IBM.com
  • Moved to Second line support for escalation handling
  • Role – Customer Service Representative

Technical Support Representative

Dell International Services Solutions
B’lore, India
03.2002 - 03.2004
  • Handling various queries and escalations for Desktops, Laptops, Printers and wireless issue.
  • Handling training sessions, Floor walking and Escalations.
  • Coordinate with the 2nd level support teams on issues needing remote take over or a Desk side support

Education

Master in Business Administration -

Sikkim Manipal University
India
01.2011

Bachelor of Computer Application -

Madurai Kamaraj University
India
01.2005

Diploma in Electrical & Electronics -

Silver Jubilee Polytechnic
India
01.1999

Skills

  • Extensive engineering experience spanning more than 10 years, in quality assurance, with a strong background on front-end and back-APIs and infrastructure within all software development life cycle environments
  • Object-oriented programming experience - Java and Jscript
  • Working knowledge on Secure network protocol and tools experience - TCP/IP, HTTP(S), IPv4 Web API experience and architectural styles REST, SOAP
  • Strong knowledge of software QA methodologies and processes
  • Relevant knowledge & experience in CI/CD and platforms - Jenkins, Gitlabs, BitBucket
  • API Testing experience - Postman, SAP UI
  • Automation testing and frameworks - Playwright, Selenium, Cucumber
  • Configuration management - SVN, GIT
  • Knowledge on network protocol and web architectural styles like TLS, openssl, REST, SOAP
  • Web applications servers and containers - Apache Tomcat, Docker, Kubernetes
  • Experience in writing clear, concise, and comprehensive test plans and test cases
  • Database technologies and scripting - Relational, MongoDB, PostGres, Javascript
  • Extensive experience - Agile/Scrum/Kanban/SaFe/SDLC/Waterfall development process
  • Upskilling in performance and/or security testing
  • Proven track record in handling software development across multi geo teams and Team Management
  • Processes:IBM’s QMS (Quality Management System), SDLC, CMMI
  • Defect Tracking Tool: Rational Clear Quest, MQC, Service Now

Certification

  • IBM Accredited Advisory IT Specialist
  • PMP (Project Management Professional)
  • CSM (Certified Scrum Master)
  • SAFe 4 Certified Practitioner

Timeline

Test Manager

IBM
03.2016 - Current

Test Specialist

IBM GBS – TELSTRA
08.2006 - 11.2007

Test Manager

IBM India Pvt. Ltd. India
03.2004 - 03.2016

Customer Service Representative

IBM BTO – IBM.com
03.2004 - 08.2006

Technical Support Representative

Dell International Services Solutions
03.2002 - 03.2004

Master in Business Administration -

Sikkim Manipal University

Bachelor of Computer Application -

Madurai Kamaraj University

Diploma in Electrical & Electronics -

Silver Jubilee Polytechnic

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Sandeep Shivakumar