Sandeep Singh
Jersey City,NJ
Summary
Business Analyst with 14+ years of diverse experience in Pharmaceuticals, Healthcare Insurance, Retail with: End-to-End System Implementations, Systems Upgradation, System Enhancement, Systems Support, Internal Business/ Stakeholders Interactions, External Vendor Interactions, Requirements Management, Business Analysis, Data Migration, Testing Project Documentation- Business Requirement, Functional Requirement, Business Process, Business Flow Diagrams, AS-IS TO-BE/ Gap Analysis, User Training Manuals, Business Use Cases, Governance Plan, System Disaster and Recovery Plan, System Support Plan, Traceability Matrix, Business Process Continuity Plan, Test Scripts, Test Case Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 14+ years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business/ Process Analyst
Intuitive Surgical
05.2023 - 10.2023
- Worked with Upgradation/ enhancement on Regulatory Information Management system (RIMsys)
- Updated existing User Requirements document based on new system functionalities
- Updated existing User Manual to train users about new system functionalities
- Coordination with different Business/ Stakeholders for different activities on project as to capture business/ system needs to be properly documented and Approved
- Created vast Process/ Business flows based on different systems being used by Intuitive
- Involved in writing UAT Test Scripts
- Coordinating with UAT and QA testers to make sure Bugs are reported to Vendor
- Defects tracking by creating UID’s and reporting through Smartsheets.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Assessed business processes and identified ways to boost improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sr. Business Analyst
Otsuka Pharmaceuticals
07.2017 - 12.2022
- Worked on different systems: ValGenesis: VLMS system (End-to-End implementation starting with Vendor RFI)
- DocuSign: CFR Part 11 system (End-to-End implementation starting with Vendor RFI)
- FirstDoc: Document Management system (Upgradation)
- TrackWise: On-Perm (Upgradation and Enhancements)
- TrackWise Digital: Salesforce based (New Implementation)
- Document Management system (In-house Service Now system)
- Authored and Reviewed different Project documents- Requirements Specification, Functional Requirement, System Support Plan, Governance Plan, Traceability Matrix, User Training document, AS-IS TO-BE document, GAP Analysis document, mapping document, getting Business logics from Stakeholders and updating the same into different project documents and so on
- Advised Stakeholders of the project about potential issues and limitations of systems in performing certain tasks
- Designed workflows for different systems, which are now being used as Good Documents throughout Otsuka by different teams
- Assisted in creating User Manual to train users for different systems
- Coordinating with the QA and UAT testers to make sure defects are reported and resolved
- Defects tracking and reporting through Microfocus ALM.
- Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
Sr. Business Analyst
Blue Cross Blue Shield of Illinois
05.2015 - 05.2017
- Worked on Six (6) Claims Auditing rules utilizing claimsXten for facility out-patient claims which included working hand-in-hand with Vendor to convey our conceptual needs and performing necessary analysis to implement these rules
- Analyzed Requirements and created Business Requirement Document's
- Facilitated JAD sessions, writing Status Reports, Oral Presentations, Emails and coordinating extensive communication network through interviews with End Users
- Worked on current business process flows and future business process flow's using Microsoft Visio for different claims systems used throughout BCBS
- Mapping process flow; assess as-is process through user interviews, data collection and analysis, design and evaluation of to-be process solutions
- Maintained Traceability matrix throughout project
- Created test claims in different system environments for testing teams.
- Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Collaborated with stakeholders to identify business needs and data sources.
- Performed gap analysis to identify areas of improvement.
Business Analyst
Limited Brands
10.2014 - 04.2015
- Gathered Functional and Non-Functional Requirements from Business Sponsors for BI, Data Ware House division
- Prepared Functional Specification documents and Requirement Traceability Matrix and Requirements Sign Off
- Worked with vendor credit memo, urgent payment process, vendor down payment, and clear advance
- Created document reversal, analyzed parked document and release after verification, analyzed blocked invoice
- Prepared mapping documents for SAP Business Objects V4.1
- Prepared mock-up reports with live data from SAP Launchpad/ SAP ECC Environment
- Analyzed legacy crystal reports and prepared functional specification documents similar for more enhanced WEBI reports
- Prepared financial reports and performed Analytics on those reports
- Prepared mapping documents for development of reports
- Developed logics for BI reports involving different tables in SAP both in MM and FI system.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Business Analyst/SAP SD Consultant
Aricent Group
05.2008 - 06.2014
- Prepared Business Requirement and Functional Requirement document
- Created use case scenarios and documented work flow and business process for smooth delivery
- Involved in Requirement Gathering from Business, SRS, System and Business Analysis
- Involved in Effort Estimation, Defect/Issues Tracking and Fixes
- Interacting with multiple departments Business, Infrastructure, Testing, Development teams, Deployment team
- Worked on different SAP SD items- Defining and assigning of Organizational Units, Configuring various Sales Document types viz, Enquiry, Quotation, Standard Order, Pricing Procedure through the access sequence, Intercompany Pricing & Billing, Rebates, Maintaining the Customer Master through the Account Groups, Billing, Billing types, Billing plan, Account determination, SD/FI interface, Maintained Customer Master, Pricing, Material Master, Customer Material Info Record, Condition Master & Output Master Data, Configured outbound delivery processing including Picking, Packing, Shipping Point Determination and Storage Location Determination, Scheduling, Shipment Processing and Route Determination.
Education
MBA - Marketing Management
Pune University
Pune, India04.2000
Bachelor of Arts - Economics
Pune University
Pune, India04.1998
Skills
- Software Development Life Cycle
- SAP (Sales and Distribution)
- Business Use Cases
- 3rd Party Management
- User Testing
- Process Change Management
- System Process Documents
- User Acceptance Testing
- Investigative Approach
- Effective Communication
- Information Flow Management
- Presentation Skills
- Requirements Analysis
- Business Analysis and Gathering
- Business Process Mapping
- Documentation
Certification
SAP- Sales & Distribution (SD) Global Certification, 2009, Solution Consultant SCM- Order Fulfillment with mySAP ERP 2005
Languages
eng
Timeline
Business/ Process Analyst
Intuitive Surgical
05.2023 - 10.2023
Sr. Business Analyst
Otsuka Pharmaceuticals
07.2017 - 12.2022
Sr. Business Analyst
Blue Cross Blue Shield of Illinois
05.2015 - 05.2017
Business Analyst
Limited Brands
10.2014 - 04.2015
Business Analyst/SAP SD Consultant
Aricent Group
05.2008 - 06.2014
MBA - Marketing Management
Pune University
Bachelor of Arts - Economics
Pune University
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