Sandeep Srikanta

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.

Date of Birth: 02/20/88

Marital Status : Married

• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs ,Turn-around Time and accuracy.
• Setting out quality standards for various operational areas and ensuring adherence to quality standards by conducting quality audits & calibrating the scores with the quality team.
• Developed and managed relationships with agent banks, counterparts and act as a SPOC for all client issues and escalations or to discuss business resolutions with teams in Bangalore and London.
• Managing the operational excellence by updating the 3x3, volume control charts, ETY, RTY.
• Primarily responsible for setting up clients records on the system, maintaining work log, investigate exceptions.
• Responsible for the timely and accurate adding & updating of client's information in respective Functional applications.
• Fetching Data from Omgeo Alert, Bloomberg and other Applications.
• Manage the workflow of BAU, handling requests made to the Static Team Ensuring work is processed within established time-frame, with no compromise on quality and that targets are met accordingly.
• Interact with clients via telephone or email Respond to queries received via mailbox and resolve any client issue on priority.
• Identifying ways to improve current work practices Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.
• Explain complex concepts in simple terms and create SOPs. Validate and diligently review documentation.
• Managing a team and allocate work to all the resources, Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency.
• Monitoring team member's emails & output, analyzing performance and providing valuable feedback as well as charting out plans for improvement in quality and service standards.
• Reviewing business requirements, technical designs, and other documentation to ensure testability.
• Conducting testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria.
• Coordinating test schedules, work, and resource plans, and managing the progress, Managing post Go live operations stabilization, Reporting and managing defects to ensure that all issues are resolved according to established guidelines and expectations.
• Participating in the analysis and design activities, including data profiling, to ensure completeness of requirements, Analyzing and documenting overall test status and results; identifying test issues, performing risk analysis, and communicating to Project Management, Defining and coordinating production verification and validation

NISM , NCFM , Prop firm trader