Sandeep Suresh
Succasunna,NJ
Summary
Results-driven Systems Integration Manager with expertise in developing efficient and scalable solutions to complex business problems. Aiming to contribute extensive experience in system architecture, data integration, and process automation to drive seamless integration and optimize operational efficiency. Committed to leveraging strong leadership and technical skills to plan, execute, and deliver innovative integration strategies while ensuring superior client satisfaction and organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Integration Manager
MaxSolar
07.2023 - Current
- Responsible for customizing and optimizing the platform to enhance solar O&M services
- Problem Solver: Thrive on identifying and solving intricate problems within the renewable energy space, driving efficiency and integration across various systems
- Data Insights: Leverage Salesforce to generate actionable insights, reports, and dashboards that empower informed decision-making
- Team Collaboration: Collaborate cross-functionally to seamlessly integrate Salesforce with other essential tools, enhancing data flow and operational efficiency
- Innovation Advocate: Stay on cutting edge of solar technology trends, continuously seeking and implementing innovative solutions.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Contracts and Accounts Specialist
MaxSolar
09.2021 - 07.2023
- Assist with contract management, proposal generation and support overall Business Development/Sales processes
- Provide client updates and drive contracting processes
- Assist with sales prospecting and follow-up on client proposals
- Lead the on-boarding process for new clients, contracts, and assets
- Interface with the Operations team regarding contract and account status
- Support Accounting team about contract maintenance and billing
- Maintain account and asset data in the CRM/Field Service Management system (Salesforce)
- Assist with implementation and maintenance of the Salesforce platform
- Develop and maintain contracts/sales dashboards and reports in Salesforce
- Maintain site-specific data for on-onboarded systems/assets including contract deliverables, as-built documents, commissioning logs, QA/QC reports, warranty information, customer contacts, site access info, etc.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Customer Operations Manager
Evoke Neuroscience
07.2020 - 08.2021
- Evoke Neuroscience creates cutting edge technology that allows physicians to evaluate patient brain health
- Evoke Neuroscience’s products enable primary care physicians to measure and track cognitive status to reduce the number of people living with treatable cognitive impairment
- Develop strategic plans for quality testing of products
- Prepare action plans, implement production and provide troubleshooting as needed
- Create meaningful analytic reports to identify customer trends and present data to management team
- Organize and execute business partnerships and opportunities
- Maintain quality assurance on products and establish standards in accordance with legal regulations
- Supervise operational responsibilities of the office manager
- Monitor activities of management personnel, in order to ensure consistency of goals, policies, and administrative procedures
- Assist in product development and review audits for the Chief Operating Officer and Chief Executive Officer
- Conduct training for medical professionals and technicians regarding the clinical aspects of the product as well as billing claims
- Address customer inquiries regarding billing, invoicing and payments.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
Account Manager
Evoke Neuroscience
12.2017 - 07.2020
- Increased report sales by 50% through developing key customer relationships within first 6mths
- Increased total annual report sales by 17%
- Increased Lifetime Customer Value by 25%
- Responsible for bringing in over 100k in sales per month
- Developed training material and managed training schedules
- Proactive in reaching out to prospects/leads and current customers to increase sales, and strategically target the market
- Create marketing campaigns and promotions to grow active customer engagements and reactivate dormant customers
- Develop sales dashboard, and am responsible for monthly sales reporting
- Worked with Quality Department to perform quality testing on products and handle product related issues
- Administered product training to the various end-users including physicians, technicians, and medical billers.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Education
Bachelor of Science - BIOLOGY
Montclair State University
Montclair, NJ05.2015
Skills
- Created dashboards to track sales and operations progress daily, monthly, and annually
- Change Management
- Release Management
- Team Building
- Created data analytics to help find customer trends and KPIs
- Capable of managing accounts with frequent follow-ups, provide technical support and drive utilization of product
- Advanced proficiency in Salesforce as Admin and Automation Developer
- Adept at customer service and expert in establishing customer relations
- Educated in sales processes and able to efficiently execute/close out deals
- Adept at working in collaborative environments
- Extensive experience with customer support and providing exemplary service to build customer relationships
- Application Integration
Certification
edX Verified Certificate for Data Analysis and Visualization Fundamentals by IBM (March 2021)
Salesforce Administrator Certificate
Timeline
Systems Integration Manager
MaxSolar
07.2023 - Current
Contracts and Accounts Specialist
MaxSolar
09.2021 - 07.2023
Customer Operations Manager
Evoke Neuroscience
07.2020 - 08.2021
Account Manager
Evoke Neuroscience
12.2017 - 07.2020
Bachelor of Science - BIOLOGY
Montclair State University
Similar Profiles
Mark CorsettiMark Corsetti
Systems Engineer at SL Green Realty CorpSystems Engineer at SL Green Realty Corp
Lawrence FrankLawrence Frank
Nursing Technician at Atlantic Health Systems, Morristown Medical CenterNursing Technician at Atlantic Health Systems, Morristown Medical Center
Rebecca CampbellRebecca Campbell
Babysitter/Nanny at Private CareBabysitter/Nanny at Private Care
Tyler GabodaTyler Gaboda
Assistant Baseball Coach at In The Zone Baseball & Softball AcademyAssistant Baseball Coach at In The Zone Baseball & Softball Academy
Dennis BedfordDennis Bedford
Systems Integration Manager at Gemini LSVSystems Integration Manager at Gemini LSV