Summary
Overview
Work History
Education
Skills
Certification
Operational Expertise
Timeline
Sandeep Vakayil

Sandeep Vakayil

Rockaway,USA

Summary

Professional with robust background in directing and managing large-scale operations within the Life Sciences and Manufacturing domains, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

27
27
years of professional experience
4
4
Certification

Work History

DIRECTOR, Service Delivery – M&A IT Lead

NOVARTIS
01.2024 - 02.2025
  • Lead Mergers and Acquisitions by employing a business partnering approach to effectively manage the divestment of Novartis Regulatory and Development portfolios.
  • Apply strategic insights as a Regulatory IT program manager to globally assess & draft separation principles, devise governance models ensuring alignment with business objectives.
  • Formulate the implementation plan and drive execution of the separation strategy aligned to the overall business strategy.
  • Collaborate and negotiate with subject matter experts, leveraging their expertise to enhance the success of asset separation while effectively communicating and managing cross organizational Stakeholders.
  • Foster strong relationships with vendor partners, optimize project spending, and engage stakeholders in the Merger and Acquisition Program Management Office through effective business partnering practices.
  • Act as the primary point of escalation for all concerns during the separation process, utilizing business partnering skills to swiftly address and resolve issues.

DIRECTOR, Global Drug Development, Service Delivery

NOVARTIS
01.2016 - 01.2024
  • Accountable for managing all Global Regulatory IT Ecosystem in NVS. Deploying best-practices and supporting the delivery of strategic programs across the business.
  • Director of Operations responsible for driving strategic planning and execution, overseeing financial management, and optimizing operational efficiency across business functions
  • Delivering various complex Data, Digital and Technology programs while managing costs and risks including Budgeting, Vendor and stakeholder management.
  • Facilitate the alignment of regional business needs, aligning stakeholders to global standards and drive adoption of regional business practices (GenAI, Automation, etc..).
  • Lead cross-functional virtual teams, driving operational excellence and achieving desired results.
  • Drive continuous improvements and automation in the ecosystem through evidence-based analytics.
  • Monitor and evaluate vendor performance, implementing a vendor strategy when necessary to enhance the ecosystem’s effectiveness.
  • Lead the strategic initiative to deploy DMS IT platform for streamlining Global Regulatory Submissions (OpenText Life science suite, Documentum, Veeva).
  • Transformation of clinical technology platform focusing on EDC, eTMF, CTMS (Documentum, Veeva Vault).
  • Enabled digital transformation of Regulatory Affairs Labeling to track and manage Safety Label Changes, Core Data Sheets and Health Authority Queries using AI/ML solutions.

ASSOCIATE DIRECTOR, Enterprise Services Management

NOVARTIS
01.2012 - 01.2016
  • Manage the seamless upgrade of Enterprise programs like upgrade of SharePoint (SharePoint 2013) to Office365 on the cloud for Novartis globally.
  • Implemented robust governance measures and protocols, ensuring adherence to best practices and compliance throughout the migration process.
  • Evangelize shared services offerings with Business functions and identify and cultivate new business partnerships to foster growth and collaboration.
  • Develop, integrate, and enforce Standard Operating Procedures (SOP) and Work Procedures (WP) to foster a challenging and rewarding culture of excellence, consistency, and integrity.
  • Create and manage shared services contracts and relationships with third party vendors.
  • Measure and report KPI and SLA to establish and sustain 95% adherence.
  • Point of escalation for all operations and service concerns, driving RCA and improvement efforts to an efficient and seamless resolution.

Technical Project Manager

CEGEDIM DENDRITE (IQVIA)
01.2010 - 01.2012
  • Oversee CRM Product implementation and product lifecycle management across various pharmaceutical clients like Valiant, Otsuka and Mylan Pharmaceuticals.
  • Develop comprehensive reporting mechanisms for stakeholders, providing valuable operational and project insights.
  • Serve as the point person for escalations, effectively addressing and resolving stakeholder concerns in a timely manner.

Portfolio / Project Manager - Novartis

WIPRO TECHNOLOGIES LIMITED
01.2005 - 01.2010
  • Established long-term relationship with customers, executed strong account mining strategies to win large engagements for Wipro and maintain healthy pipeline of projects.
  • Led a cross-functional team to successfully negotiate a multi-million-dollar contract, resulting in a 28% increase in revenue by leveraging strong communication and negotiation skills.
  • Implementation of Factory Model for delivering IT Development projects for Novartis.
  • Manage Large scale migration of Enterprise portals platforms and tools like WCI to SharePoint 2007, SharePoint 2007 to SharePoint 2010, Lotus Notes to SharePoint.
  • Establishing PMO for Shared Service as well as providing status reports to PMO and Stake Holders.
  • Point of escalation for all service concerns and improvement efforts, driving to an efficient and seamless resolution.
  • Maintained budget accountability, leading to rigid cost control within Enterprise Web Services Delivery Group.

Software Analyst / Senior Developer

OTIS / UTC
01.2000 - 01.2005
  • Developed and deployed various solutions to 3X the productivity of Otis elevator’s field force.
  • Instrumental in establishing an Offshore Development Center for support and maintenance in Bangalore.
  • Responsible for the entire SDLC from Design, Development and Quality Assurance following UTC’s ACE methodology and standards.

Developer- Little Earth Corporation

JAPAN INDIA NETWORK (JINIS)
01.1998 - 01.2000
  • Developed Fire insurance portal for customer and agent interactions.
  • First employee of this startup to be deployed at client location (Tokyo, Japan) for onsite - offshore coordination.

Education

Bachelor of Engineering - Electronics and Communications

Bangalore University

Skills

  • Operational Expertise
  • Customer Relationship Management
  • Transformational Delivery and Service Management
  • Service Definition & Governance
  • Organizational Transformation
  • Consultative Selling
  • Program/Project Management
  • Strategic Technology Planning
  • Budget & Forecast Management
  • Matrix Leadership
  • Cloud Strategy & Proficiency
  • IT Solutioning
  • Regulatory Compliance (GxP)
  • Global Solutions
  • Policy Development
  • Team Building & Leadership Development

Certification

  • ITIL Foundation Certificate in IT Service Management (ITIL)
  • Certified Scrum Master (CSM)
  • Microsoft Certified Technology Specialist (Azure, SharePoint)

Operational Expertise

  • Customer Relationship Management
  • Transformational Delivery and Service Management
  • Service Definition & Governance
  • Organizational Transformation
  • Consultative Selling
  • Program/Project Management
  • Strategic Technology Planning
  • Budget & Forecast Management
  • Matrix Leadership
  • Cloud Strategy & Proficiency
  • IT Solutioning
  • Regulatory Compliance (GxP)
  • Global Solutions
  • Policy Development
  • Team Building & Leadership Development

Timeline

DIRECTOR, Service Delivery – M&A IT Lead - NOVARTIS
01.2024 - 02.2025
DIRECTOR, Global Drug Development, Service Delivery - NOVARTIS
01.2016 - 01.2024
ASSOCIATE DIRECTOR, Enterprise Services Management - NOVARTIS
01.2012 - 01.2016
Technical Project Manager - CEGEDIM DENDRITE (IQVIA)
01.2010 - 01.2012
Portfolio / Project Manager - Novartis - WIPRO TECHNOLOGIES LIMITED
01.2005 - 01.2010
Software Analyst / Senior Developer - OTIS / UTC
01.2000 - 01.2005
Developer- Little Earth Corporation - JAPAN INDIA NETWORK (JINIS)
01.1998 - 01.2000
Bangalore University - Bachelor of Engineering, Electronics and Communications
Sandeep Vakayil