Seasoned Software Engineer with over 17 years of experience in databases administration, cloud computing solutions and production support. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Software Engineer
Amdocs
Plano, TX
08.2021 - Current
Handled production tickets as per SLA for TAOS, TCS and PBA applications.
Participated in C2W for production outages.
Participate in RCA calls and calculated % degradation of the application
Wrote cleanup scripts for TAOS to avoid duplicate credits.
Worked with business for reporting needs.
Co-ordinate with cloud team and migrated the application to Azure Cloud.
Monitored autosys batch jobs and ensured all critical jobs are ran successfully.
Mentored onshore and offshore team for application knowledge and troubleshooting.
Analyzed database rows to derive patters in potential business errors.
Participated in on-going production releases.
Ensured change requests and created and approved in time.
Database Administrator
Cognizant
India, UK, US, Saudi Arabia
09.2012 - 09.2020
Installed and configured Microsoft SQL Server 2016/2019 on AWS cloud platform.
Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Proficient in AWS cloud platform and it's features including EC2, VPC, EBS, AMI, SNS, RDS, EBS, CloudWatch, CloudTrail,CloudFormation, AWS Config, Autoscaling, etc.
Designed EC2 instance architecture to meet high availability application architecture and security parameters
Migrated SQL Servers from on-prem to AWS cloud.
Worked with development and systems teams to perform application and database tuning.
Performance tuning using DMV's, SQL Server profiler, Windows Performance Monitor.
Co-Ordinated with Microsoft to resolve P1 support tickets.
Setup, configure and troubleshoot always on availability groups.