Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Vaswani

Burlington,NJ

Summary

Technical Business Analyst with 10+ years of experience working between business and technology teams to deliver practical solutions. Skilled in gathering and translating requirements into clear strategies and user stories, using Agile tools like JIRA and Confluence. Experienced in data analysis and reporting with SQL Server, Snowflake, and AWS, supporting decision-making with accurate insights. Known for strong communication skills, a focus on process improvement, and the ability to manage risks while ensuring projects are delivered with quality and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Business Analyst

Amdocs
08.2021 - Current
  • Worked with business stakeholders to gather and document requirements, making sure solutions supported company goals and industry standards.
  • Wrote detailed functional and technical requirements in JIRA, including user stories, epics, and acceptance criteria, to guide development.
  • Used SQL Server to analyze and validate data, run queries, and support reconciliation for key projects.
  • Partnered with developers and data engineers to design solutions on AWS, Snowflake, and Azure, ensuring scalability and performance.
  • Helped implement and support ServiceNow for incident, problem, and change management to streamline IT operations.
  • Supported QA by reviewing test cases, clarifying requirements, and verifying whether issues were new requests or actual defects.
  • Took part in Agile ceremonies like sprint planning, stand-ups, and retrospectives, ensuring requirements were tracked across the full SDLC.
  • Identified gaps in existing systems and processes, recommending improvements to increase efficiency and reduce manual effort.
  • Delivered clear presentations and ran workshops to help technical and non-technical teams understand requirements and solutions.
  • Managed multiple projects with minimal supervision, ensuring deliverables were completed on time and followed through to closure.

Cloud DBA

Cognizant
09.2012 - 09.2020
  • Installed and configured Microsoft SQL Server 2016/2019 on the AWS cloud platform, ensuring stable and secure deployments.
  • Administered and monitored databases, proactively identifying and resolving issues to maintain high availability and performance.
  • Designed EC2 instance architectures with a focus on scalability, security compliance, and cost efficiency.
  • Migrated SQL Server databases from on-premises environments to AWS cloud infrastructure, minimizing downtime and risk.
  • Partnered with development and systems teams to optimize both applications and databases for better performance.
  • Performed performance tuning using DMVs, SQL Server Profiler, and Windows Performance Monitor to improve query response times.
  • Worked directly with Microsoft support on priority-one tickets, ensuring quick resolution of critical production issues.
  • Implemented and maintained Always On Availability Groups for reliable disaster recovery and business continuity.

Education

Master of Science - Information Technology

Clark University
Worcester, MA
06.2021

Skills

  • Cloud services (AWS, Azure)
  • Database management and administration
  • SQL and PL/SQL development
  • Scripting and automation
  • Python programming and data analysis
  • ServiceNow administration
  • Snowflake data warehousing
  • Jira management and Agile project tracking
  • Agile and Waterfall methodologies

Certification

  • AWS Certified SysOps Administrator – Associate - Jul 21 - Jul 24
  • AWS Certified Solutions Architect – Associate - Jun 21 - Jun 24

Timeline

Technical Business Analyst

Amdocs
08.2021 - Current

Cloud DBA

Cognizant
09.2012 - 09.2020

Master of Science - Information Technology

Clark University

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