Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sanders Jean-Philippe

Miami,FL

Summary

Dedicated and adaptable student with a proven ability to thrive in diverse work environments, supported by over 140 hours of community service experience. Demonstrates flexibility and a keen understanding of the dynamic nature of functional workplaces. Possesses an intuitive approach to problem-solving, ensuring seamless integration into any team. Committed to making positive and effective contributions in all situations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens Pharmacy Care Center
03.2024 - Current
  • Assist pharmacists in preparing and dispensing medications to patients.
  • Accurately label prescriptions, ensuring correct dosage and instructions.
  • Verify medication orders and patient information for accuracy.
  • Monitor medication stock levels and assist in ordering supplies.
  • Ensure medications are stored correctly and are within expiration dates.
  • Assist in proper disposal of expired or unused medications.
  • Communicate with patients to gather medication history and provide information on medication use.
  • Offer counseling under the supervision of a pharmacist, such as explaining medication regimens or side effects.
  • Prepare and compound medications, including creams, ointments, and other specialized products, under the guidance of a pharmacist.
  • Help in conducting medication therapy reviews to identify potential drug interactions or adverse reactions.
  • Assist in tracking patient medication adherence and providing necessary information to improve patient outcomes.
  • Maintain accurate and up-to-date records of medication orders, patient profiles, and any changes in therapy.
  • Help in preparing reports and documentation for audits and regulatory compliance.
  • Assist in identifying and reporting any medication-related issues such as discrepancies or errors.
  • Support pharmacists in performing drug utilization reviews and providing clinical support.
  • Answer phone calls and respond to inquiries from patients, healthcare providers, or insurance companies.
  • Schedule patient appointments or counseling sessions as needed.
  • Handle billing and insurance claims for medications or services rendered.
  • Adhere to safety guidelines and protocols, including infection control practices.
  • Ensure pharmacy complies with all local, state, and federal regulations.
  • Monitor and ensure proper medication storage and handling practices are followed.
  • Help train new pharmacy technicians or students as required.
  • Keep up to date with the latest pharmaceutical practices, guidelines, and regulations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.

Mail Carrier

United States Postal Service, USPS
07.2019 - 03.2024
  • Distributed mail on foot to residences and businesses, delivering to approximately 300-2000 customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 50%.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Helped customers by carrying oversized parcels inside residences.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Security Officer

Allied Universal Security Services
11.2018 - 06.2019
  • Responded quickly and effectively to all security violations and duress alarms.
  • Investigated all security and safety violations.
  • Directed commercial and civilian traffic.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Hauling items.
  • Aiding in lifting and sorting items.

Customer Service Representative

Chewy Inc.
09.2018 - 11.2018
  • Handled heavy flow of paperwork and cooperated with accounting department on invoicing and shipping problems.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Researched and corrected issues with accounting records and service responses.
  • Assisted customers in average 10 (ten) minutes by answering questions, responding to inquiries and handling requests by phone.
  • Created and maintained organized database to develop promotional sales.
  • Assisted customers promptly and politely, in person and via telephone.
  • Learned, referenced and applied product knowledge information.
  • Provided elevated customer experience to generate loyal clientèle.

Delivery Driver

Jimmy Johns LLC
06.2018 - 09.2018
  • Skilled in operating motor vehicle for hours on end, carrying, delivering, and distributing items within a timely manner.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Verified that vehicle inspection stickers and registrations were current.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Communicated customer complaints, requests and feedback to company management.
  • Operated personal vehicle to deliver more than 100 orders a day

Veterinary Assistant

William H. Turner Technical High School (Volunteer)
08.2015 - 06.2018
  • Cared for a wide range of animals, including rodents and exotic birds.
  • Provided sanctuary for approximately 100 different animals
  • Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
  • Weighed and examined animals and recorded information in files.
  • Developed dietary and nutritional plans to help animals reach and maintain their optimal weight.
  • Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
  • Inoculated animals against various diseases such as rabies and distemper.
  • Practiced general medicine, including dermatology, cardiology, ophthalmology and neurology.
  • Bathed, trimmed and provided other grooming services for domestic pets.
  • Examined animals to determine nature of disease and injuries.

Team Member

Jimmy Johns LLC
06.2017 - 08.2017
  • Operating cash register, handling food, cleaning restrooms, interacting with customers, completing all orders in 30 (thirty) seconds or less, working in line, working in team to complete orders, wrapping sandwiches.
  • Pursued learning opportunities to advance knowledge as a senior team member.
  • Shared best practices for sales and customer service with other team members to help improve store efficiency.
  • Sought out ways to go above and beyond job requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Actively pursued personal learning and development opportunities.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Cashier/Customer Service Representative

JP1 Dollar Store
12.2010 - 12.2014
  • Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities.
  • Stocking.
  • Unboxing and trash handling.
  • Selling home goods such as various cleaners. (Ajax, Bleach)
  • Vending Florida lottery tickets.
  • Adding international top-up minutes.
  • Welcomed customers and helped determine their needs.

Education

Associate of Science - Networking & Cybersecurity

Broward College
Fort Lauderdale, FL
07-2026

High School Diploma - Agricultural Science and Veterinary Assisting

William H. Turner Technical High School
Miami, FL
06.2018

Skills

  • Stocking and replenishing
  • Data entry
  • Customer service
  • Desktop and laptop installations
  • Microsoft Office
  • Handling of Crisis or Emergency Situations
  • Order fulfillment
  • Cash handling
  • Sales
  • Help desk support
  • Software testing
  • Coding
  • Security D&G
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Supply restocking
  • Insurance verification
  • Prescription filling
  • Call center customer service
  • Call center software
  • Critical thinking
  • Active listening
  • Customer relations
  • Complaint handling
  • Professional telephone demeanor

Certification

  • Certified Protection Officer (CPO)
  • Certified Crisis Prevention Intervention (CPI)
  • Certified Veterinary Technician
  • Certified Veterinary Assistant (CVA)
  • CPhT - Certified Pharmacy Technician

Languages

Creole
Native or Bilingual
French
Full Professional

Timeline

Pharmacy Technician

Walgreens Pharmacy Care Center
03.2024 - Current

Mail Carrier

United States Postal Service, USPS
07.2019 - 03.2024

Security Officer

Allied Universal Security Services
11.2018 - 06.2019

Customer Service Representative

Chewy Inc.
09.2018 - 11.2018

Delivery Driver

Jimmy Johns LLC
06.2018 - 09.2018

Team Member

Jimmy Johns LLC
06.2017 - 08.2017

Veterinary Assistant

William H. Turner Technical High School (Volunteer)
08.2015 - 06.2018

Cashier/Customer Service Representative

JP1 Dollar Store
12.2010 - 12.2014

Associate of Science - Networking & Cybersecurity

Broward College

High School Diploma - Agricultural Science and Veterinary Assisting

William H. Turner Technical High School

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